Enabling express and slot-based deliveries for large format retail stores

A large one-of-its-kind specialist retail store in India, which houses around 200 brands under its roof, across 25 plus major Indian cities, was looking to set right its last-mile delivery and enable smooth express deliveries.

The firm did not have clear visibility of its on-ground operations (warehouse to customer delivery), and daily delivery route planning took a lot of time, which meant customers did not have a clue as to when their orders would arrive. Add to it a high delivery driver attrition and hence training of the new fleet, the overall customer experience took a hit.

Locus ensured 89% rider time utilization and also helped the firm achieve three-hour express deliveries.

The firm now uploads its daily delivery route details on Locus. Locus then optimizes both the vehicle loading and the routes and also sends out ETA SMS to end customers, along with a tracking link. Moreover, orders that are directly delivered from stores to the clients are also captured on Locus and statuses of those tasks get directly updated in the client's order management system (OMS).