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Intelligent Order Management For Scaling Efficiencies

Order Management is a solution that enhances daily dispatch operations, right from order capture to delivery, with the help of powerful automation. It allows businesses to leverage advanced algorithms to automatically schedule daily pick-ups and deliveries in the most efficient manner while adhering to SLAs and maintaining peak resource utilization.


Why order management?

Orchestrate Your Fulfillment Life Cycle

Orchestrate your fulfillment life cycle

Automatically move orders through customizable stages, ensuring deliveries stay on track even with exceptions on the ground

Streamline fulfillment operations across all miles

Streamline fulfillment operations across all miles

Leverage custom fulfillment workflows with diverse operations like consolidation of orders, intelligent sorting, etc., at any stage of fulfillment - first, mid, or last mile.

Secure fulfillment at all legs of the fulfillment journey

Secure fulfillment at all legs of the fulfillment journey

Ensure secure delivery of orders with real-time updates on the chain of custody information processed at every stage of order fulfillment.

Maximize fulfillment scale with integrated order processing

Maximize fulfillment scale with integrated order processing

Leverage an advanced rule engine to automatically schedule and dispatch thousands of deliveries daily through captive, contracted, or carrier fleets

Automatically Process Cancellations & Failed Deliveries

Automatically process cancellations & failed deliveries

Automate how failed deliveries, returns, and cancellations are processed with minimal human intervention

Provide post-purchase flexibility

Provide post-purchase flexibility

Offer customers the flexibility to select preferred delivery slots before or after confirming an order

Combat Exceptions With Flexible Planning

Combat exceptions With flexible planning

Easily add or re-sequence deliveries with an intuitive drag-and-drop interface

Get A Comprehensive View With Enriched Order Manifests

Get a comprehensive view with enriched order manifests

Automatically maintain rich logs of order activity across planning, execution, and other stages

Delight Customers Across Fulfillment Channels

Delight customers across fulfillment channels

Provide customers with enhanced visibility across fulfillment channels through real-time updates, share their special instructions ahead of delivery, and capture their experience through questionaries

How Locuscan helpyour business

time back in planning efforts
cost saved on ground resources
reduction in shipping lead time
increase in SLAs adherence
reduction in WISMO contacts
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Locus’ Guide to Optimal Last-Mile Order Management System

Case Study

How Locus Enhanced End-to-End Operational Efficiency for this Indonesian Manufacturing Giant

Trusted by the world's leading brands

Big Basket
Blue Dart
Philip Morris International

Frequently asked Questions

Order management is capturing the customers’ orders, tracking them, processing them, and fulfilling them at a specified time. It begins when a customer places an order and ends when the customer receives the package.

Order Management System (OMS) is a digital solution infused with automation that helps businesses handle, manage and optimize the lifecycle of an order - right from receiving an order from the customer, storing it in an inventory, processing, and delivering them.

Yes. Locus’ intelligent OMS helps businesses centralize all orders, fulfillment models, fleet data, shipping manifests, and delivery progress on a simple, unified, and intuitive dashboard. This ensures that businesses have a single source of truth for all orders and manage them from that unified platform.

By factoring in SLA (Service Level Agreements) commitments, order priorities, and business constraints, Locus’ Order Management System helps businesses efficiently plan dispatch and allocate available resources in a few minutes. This cuts down hours of planning dispatch schedules.

Locus’ OMS helps your business intelligently assign orders to a wide variety of the best-suited carriers for at-hand capacity at a fraction of the cost. This ensures that your business expands your geographical reach or implements a new fulfillment model with minimal downtime.

Locus’ Order Management System helps your business track the progress of deliveries at the order/SKU level across each distribution model or channel. Beyond this, it helps companies track orders through custom stages of fulfillment. Its real-time updates on the chain of custody information processed at every stage of order fulfillment ensure that the orders are delivered safely. This enables enterprises to keep track of their orders at any point in the fulfillment journey.

Yes, you can. Locus’ OMS intelligently clusters drop-offs and returns on a single tour. This enables businesses to improve drop density, route efficiency, and profitability. Also, it allows enterprises to outsource their orders to carriers with cost-effective and dedicated reverse logistics capabilities. With its robust scanning, bagging, and sorting of orders across every hop, Locus’ OMS streamlines operations for multi-hop return journeys.

With its advanced algorithms, Locus’ OMS helps fleet managers plan dispatches by incorporating ad-hoc orders and on-ground exceptions to the most appropriate driver based on their skill sets and availability. This allows them to effectively streamline and manage the ad-hoc orders and delivery exceptions.

Yes, it does. Locus’ Order Management System automates the dispatch planning process with details on resource availability and integrated shift plans. This enables businesses to maximize drop density, optimize load capacity and minimize the miles traveled.

Convert your last mile to a Revenue Generator

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How can Locus help manage your logistics?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons etc. to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle (fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

Join Industry Leaders:

68m+ miles

Reduction in distance traveled

12m+ kgs

Reduction in GHG emissions


Savings in logistics costs
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