Customers are now at the center of logistics. They expect seamless delivery and returns options. On top of it, the sudden outbreak of COVID-19 has only increased the focus on reverse logistics.
In this e-book, we will delve into the changing role of reverse logistics. Also, we discuss the importance of incorporating a reverse logistics process. We will also dig deeper into the historical and functional evolution of reverse logistics.
What is Reverse Logistics?
Here we discuss how the term reverse logistics came into existence. Also, we explain what it means.
Why is Reverse Logistics important?
Whether it is reducing fraudulent returns, enhancing customer experience, or making supply chains efficient, reverse logistics plays a crucial role in it. In this section, we illustrate why reverse logistics is crucial for both manufacturers and retailers.
Historical Evolution of Reverse Logistics
Did you know that the concept of reverse logistics emerged from the military camps? Find the exciting and detailed evolution of reverse logistics in this section.
What really happens in the background?
The network flow of the reverse logistics process evolves with varying business needs. We explore the different patterns of reverse logistics in this section.
The Future of Reverse Logistics
Reverse logistics will go through some strategic and operational changes in the upcoming years. Some of these could include:
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