Trusted by leading brands in 30+ countries

tata play
smiles ai
big basket
bukalapak

Why home service providers are choosing the Locus platform

On the Locus platform, you can plan, allocate, and manage on-ground operations with ease.

Manage service time-slots, schedule tasks in real-time, handle resource shortages, and plan day-to-day tasks for home-service executives by taking location preference, skills, ratings, and experience into account without compromising on productivity.

Plan, allocate and manage tasks with ease
Plan, allocate and manage tasks with ease

Automate order lifecycle from the point of order capture to fulfillment and post-fulfillment

Offer greater convenience
Offer greater convenience

Allow your customers to choose their preferred service time slots

Empower your home service executives
Empower your home service executives

Consider location preferences, skills, ratings, and experience of your home service executives without compromising on productivity

Manage customer expectations with ease
Manage customer expectations with ease

Manage high cancellation and reschedule rates by making effective use of idle time and earning your customers’ trust and loyalty

Add real-time visibility to your supply chain
Add real-time visibility to your supply chain

Get live visibility along with real-time analytics, notifications, and insights for fast decision making

Keep customers in the loop
Keep customers in the loop

Share live ETAs, turn-by-turn navigation updates, and service status with your customers with our custom order tracking links

Handle and scale service requests effortlessly

Handle and scale service requests effortlessly

Managing hundreds of service requests in a day across multiple categories is a herculean task.

Dispatchers need to quickly assign tasks in real-time to the most available and suitable agents.

The Locus platform helps you

  • Quickly assign tasks in real-time to available and most suitable agents
  • Dynamically re-adjust, cancel, and add jobs to planned or ongoing routes
  • Smartly capture and schedule jobs with configurable workflows while keeping a check over on-ground capacity and existing jobs in the pipeline

Read why your home service business needs dispatch management software here

Power exceptional experience

Power exceptional experience

One of the most common challenges faced by home service providers is managing and adhering to customers' requirements.

The stakes are high as even one unhappy experience can stop the customers from coming back.

The Locus platform helps you

  • Plan daily and hourly dispatches for agents in a more efficient manner
  • Maximize job completion rate with great efficiency and productivity
  • Meet service efficiency levels to stand by customers’ expectations

Read more about Locus’ slot management platform here

Streamline workflow to optimize workforce efficiently

Streamline workflow to optimize efficiency

Field agents often tend to switch jobs for better pay and growth. The high attrition rate in the industry also accounts for repeated learning and unlearning cycles within the organization.

An intelligent resource utilization workflow can help maintain work-life balance for service agents.

The Locus platform helps you

  • Create an efficient workforce management plan for upcoming tasks with an advanced routing engine
  • Create a well-distributed work plan among all your available agents
  • Optimize service times to the fullest without exhausting your agents

Read about Locus’ benefits for drivers here

Optimize work routes with elastic constraints

Optimize work routes with elastic constraints

Picking the right executives for the right tasks, planning task routes, and dispatching daily and hourly tasks to executives is exhausting. Manual route planning is not the ideal choice for businesses in the on-demand home services market.

The Locus platform helps you

  • Create daily routes or span multiple days for agents based on their skills, preferences, serviceability, and availability
  • Take over 180 variables into account to define service windows and calculate the most effective route

Read about the next steps to take in your dispatch optimization journey here

How Locus helps businesses grow

video thumbnail

Trusted by top global brands

What makes our clients across e-commerce, 3PL, retail, FMCG and more trust us?

video thumbnail

Cars24

Route optimization for India’s largest used car buying platform

video thumbnail

Locus in your supply chain

How Locus automates human decisions in the supply chain

Resources & Insights

Logistics Challenges Involved

Logistics challenges involved in home services and how to overcome them

Read story
Empowering Time-Sensitive Home Healthcare

Empowering time-sensitive home healthcare services With robust logistics software

Read story
Convenient Time-Slot Bookings

Want to offer convenient time-slot bookings to your home services customers?

Read story

Frequently Asked Questions

Yes, Locus has a serviceability API which can be integrated with your customer facing app/website and depending on the current availability of the field executives, service type, customer location, user rating, customer priority, it can give the best possible ETA under which the service can be fulfilled.

Locus's field executive app has an SDK which can easily integrate with your app interface and provide the same functionalities of Locus' app.

Yes. The Locus app has the option to customize more than 10 different kinds of checklist options.

Yes. Either manually or with API integration, you can generate the same lead on the Locus dashboard with relevant details, and depending on the promised SLA, service type, and the availability of the executives, the best executive will be assigned to the lead.

Yes. Locus has a slot management API which can be integrated with your customer facing app/website and depending on the pre-planned schedule of your field executives and the service type, customer location, service duration user rating, and priority, it can identify a 'recommended slot' or come up with open slot options.

Yes. Locus has a slot management API which can be integrated with your customer facing app/website and depending on the pre-planned schedule of your field executives and the service type, customer location, service duration user rating, and priority, it can identify a 'recommended slot' or come up with open slot options.

Yes. For different types of services, Locus will learn from your execution on the system and provide the option to update your service durations from the learned data.

We are growing...

50%

increase
in productivity of sales and service executives

10%

increase
in sales and service revenue

14%

increase
in SLA adherence

strip-left-pattern

Accelerate your growth with Locus

strip-right-pattern

Schedule a meeting with Locus

How can Locus help manage your logistics?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons etc. to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle (fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

Join Industry Leaders:

43m+ miles

Reduction in distance traveled

18m+ tons

Reduction in GHG emissions

$200 m

Savings in logistics costs
brand logos
strip-left-pattern
strip-right-pattern