Field Service Dispatching

What is Field Service Dispatching?

The process where a company sends an engineer, specialist, or technician to fix a problem and/or provide a solution to the customer is known as dispatching. Dispatching is one of the three core processes of any field service management software. The other two features of the software are scheduling and managing service for the field technicians. Customer satisfaction depends on dispatching. Dispatching is critical in order to attain customer satisfaction and thus an imperative for businesses.

This can be done by digitizing all operational variables such as delivery persons, working hours, personnel skill sets, territory affinity, to create the perfect dispatch plan every day. Live dashboard provides real-time tracking of field executives and predictive alerts can be set up to monitor SLAs. A bird’s eye view of the operations can help to visualize plans and make changes in them if need be. A geocoding engine’s job is to convert even the most confusing of addresses into precise coordinates.

Locus’ Field Service Dispatch planning capabilities

Route Planning | Live Tracking | Control Tower Application | Reports and Logistics Analytics | Geocoder | Territory Mapping

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How can Locus help manage your logistics?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

Join Industry Leaders:

$100 M+
Logistics costs reduced
100+ Years
Planning time saved
6300 + Tonnes
GHG emissions reduced

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