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What is Failed Deliveries?
When a courier driver tries but fails to deliver the parcel to the customer, it is known as a failed delivery attempt. The assigned courier leaves a note for the customer letting them know about an unsuccessful delivery. Increased operational costs and dissatisfied customers burn a hole in the pockets of businesses and create distrust with customers. A failed delivery means an added cost to the total logistic operation—transportation, re-delivery time, additional time spent in storage and warehouse. Reason for delivery failure include:
First Attempt Delivery Rate FADR is a direct indication of the successful deliveries made in the first attempt. A high FADR means happy customers. It is aimed to reduce the cost of multiple deliveries, management personnel, and storage of packages. The aim of businesses should be to reduce failed deliveries and increase FADR.
It’s 4.35 by the time I come back. I see a note on my doorstep. No! Not that. Anything but that. But alas! It is the infamous ‘Sorry; we missed you’ note. The best-case scenario for me from here is that my parcel is with my neighbour, and hopefully, they are in their house.read story
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