Failed Deliveries

What is Failed Deliveries?

When a courier driver tries but fails to deliver the parcel to the customer, it is known as a failed delivery attempt. The assigned courier leaves a note for the customer letting them know about an unsuccessful delivery. Increased operational costs and dissatisfied customers burn a hole in the pockets of businesses and create distrust with customers. A failed delivery means an added cost to the total logistic operation—transportation, re-delivery time, additional time spent in storage and warehouse. Reason for delivery failure include:

  • Incomplete or inaccurate delivery addresses. It could also be that the instructions were unclear or some details were missing.
  • The inability of the courier to access the delivery location
  • Absence of the receiver at the delivery location.

First Attempt Delivery Rate FADR is a direct indication of the successful deliveries made in the first attempt. A high FADR means happy customers. It is aimed to reduce the cost of multiple deliveries, management personnel, and storage of packages. The aim of businesses should be to reduce failed deliveries and increase FADR.

How Locus is reducing failed deliveries

Delivering on customer-preferred time windows | Providing the customer with the live ETA of the delivery via a tracking link | Dynamic routing | Mapping of delivery packages | Rescheduling and canceling orders on the go

Related Resources

Cost of Missed Deliveries - How to Improve First Attempt Delivery Rate Blog

Cost of Missed Deliveries - How to Improve First Attempt Delivery Rate

It’s 4.35 by the time I come back. I see a note on my doorstep. No! Not that. Anything but that. But alas! It is the infamous ‘Sorry; we missed you’ note. The best-case scenario for me from here is that my parcel is with my neighbour, and hopefully, they are in their house.

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How can Locus help manage your logistics?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

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$100 M+
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100+ Years
Planning time saved
6300 + Tonnes
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