Skill-Based Routing — The Key to Flawless On-demand Service Dispatching
The on-demand service industry is booming! Thanks to COVID-19 and stay-at-home norms, there has been a tremendous increase in people opting for on-demand services.
Most trending on-demand services
Home Improvements & Repairs
Salon
Services
Healthcare at Home
House
Keeping
Pool Care
Pool Care
Electrician Services
Electrician Services
Plumbing Services
Plumbing Services
Packing and Moving Assistance
Packing and Moving Assistance
What does the customer expect?
An online service marketplace
Personalized service offerings
Professional and skilled service experience
Clear and effective communication
It is all about meeting the ever-changing, ever-evolving expectations of the new-age consumer
77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience.
80% of customers say the experience a company provides is as important as its products and services.
Millennials are especially impressed with companies that deliver excellent service and are even willing to spend 21% more on them.
46% of US consumers prefer to schedule appointments via email, an online platform, or a mobile app.
Challenges in on-demand service dispatching
On-Demand Scheduling of Tasks
Handling Resource Shortage
Route Planning Inefficiencies
Catering to Customer-Preferred Time-Slots
Tracking and Monitoring On-ground Staff
Fast, on-demand, and professional logistics is a key differentiator among players in the market now.
Skill-based Routing: The Key to Flawless On-Demand Service Dispatching
Locus’ Skill-Based Routing (SBR) is a powerful, state-of-the-art routing capability designed to match each assignment with the agent who has the skill set best suited to handle the task on a real-time basis.
With skill-based route planning, you can
- Blend procured skills and competencies of your workforce
- Identify the ideal skill-set for every service category
- Assign tasks to service agents in real-time
- Match the right executive for every service order
- Consider real-world factors such as task location, executives’ accessibility, and availability
- Minimize all-mile failure rate significantly
- Improve customer experience and brand loyalty
Read More about Locus skill-based routing here.
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