The on-demand service industry is booming! Thanks to COVID-19 and stay-at-home norms, there has been a tremendous increase in people opting for on-demand services.

Most trending on-demand services

Home Improvements & Repairs

Home Improvements & Repairs

Salon
Services

Salon Services

Healthcare at Home

Healthcare at Home

House
Keeping

Housekeeping

Pool Care

Pool Care Pool Care

Pool Care

Electrician Services

Electrician Services Electrician Services

Electrician Services

Plumbing Services

Plumbing Services Plumbing Services

Plumbing Services

Packing and Moving Assistance

Packing and Moving Assistance Packing and Moving Assistance

Packing and Moving Assistance

What does the customer expect?

An online service marketplace

An online service marketplace
An online service marketplace

Personalized service offerings

Professional and skilled service experience

An online service marketplace
An online service marketplace

Clear and effective communication

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It is all about meeting the ever-changing, ever-evolving expectations of the new-age consumer

77% of consumers have chosen, recommended, or paid more for a brand that provides a personalized service or experience.

80% of customers say the experience a company provides is as important as its products and services.

Millennials are especially impressed with companies that deliver excellent service and are even willing to spend 21% more on them.

46% of US consumers prefer to schedule appointments via email, an online platform, or a mobile app.

road-map-mobile

Challenges in on-demand service dispatching

On-Demand Scheduling of Tasks

On-Demand Scheduling of Tasks

Handling Resource Shortage

Handling Resource Shortage

Route Planning Inefficiencies

Route Planning Inefficiencies

Catering to Customer-Preferred Time-Slots

Catering to Customer-Preferred Time-Slots

Tracking and Monitoring On-ground Staff

Tracking and Monitoring On-ground Staff

Fast, on-demand, and professional logistics is a key differentiator among players in the market now.

Skill-based Routing: The Key to Flawless On-Demand Service Dispatching

Locus’ Skill-Based Routing (SBR) is a powerful, state-of-the-art routing capability designed to match each assignment with the agent who has the skill set best suited to handle the task on a real-time basis.

With skill-based route planning, you can

  • Blend procured skills and competencies of your workforce
  • Identify the ideal skill-set for every service category
  • Assign tasks to service agents in real-time
  • Match the right executive for every service order
  • Consider real-world factors such as task location, executives’ accessibility, and availability
  • Minimize last-mile failure rate significantly
  • Improve customer experience and brand loyalty

Read More about Locus skill-based routing here.

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Schedule a meeting with Locus

How can Locus help manage your logistics?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

Join Industry Leaders:

$100 M+
Logistics costs reduced
100+ Years
Planning time saved
6300 + Tonnes
GHG emissions reduced

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