Failed Deliveries

What is Failed Deliveries?

When a courier driver tries but fails to deliver the parcel to the customer, it is known as a failed delivery attempt. The assigned courier leaves a note for the customer letting them know about an unsuccessful delivery. Increased operational costs and dissatisfied customers burn a hole in the pockets of businesses and create distrust with customers. A failed delivery means an added cost to the total logistic operation—transportation, re-delivery time, additional time spent in storage and warehouse. Reason for delivery failure include:

• Incomplete or inaccurate delivery addresses. It could also be that the instructions were unclear or some details were missing.
• The inability of the courier to access the delivery location
• Absence of the receiver at the delivery location.

First Attempt Delivery Rate FADR is a direct indication of the successful deliveries made in the first attempt. A high FADR means happy customers. It is aimed to reduce the cost of multiple deliveries, management personnel, and storage of packages. The aim of businesses should be to reduce failed deliveries and increase FADR.

How Locus is reducing failed deliveries

Delivering on customer-preferred time windows | Providing the customer with the live ETA of the delivery via a tracking link | Dynamic routing | Mapping of delivery packages | Rescheduling and canceling orders on the go