Field Service Dispatching

What is Field Service Dispatching?

The process where a company sends an engineer, specialist, or technician to fix a problem and/or provide a solution to the customer is known as dispatching. Dispatching is one of the three core processes of any field service management software. The other two features of the software are scheduling and managing service for the field technicians. Customer satisfaction depends on dispatching. Dispatching is critical in order to attain customer satisfaction and thus an imperative for businesses.

This can be done by digitizing all operational variables such as delivery persons, working hours, personnel skill sets, territory affinity, to create the perfect dispatch plan every day. Live dashboard provides real-time tracking of field executives and predictive alerts can be set up to monitor SLAs. A bird’s eye view of the operations can help to visualize plans and make changes in them if need be. A geocoding engine’s job is to convert even the most confusing of addresses into precise coordinates.

Locus’ Field Service Dispatch planning capabilities

Route Planning | Live-Tracking | Kontrollturm-Anwendung | Berichte und Logistikanalysen | Geocoder | Territory Mapping

Related Resources

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So optimieren Sie die permanente Reiseplanung (PJP) in FMCG- und Einzelhandelslieferketten

Revenue is driven by a number of different factors in retail and FMCG markets — constantly evolving customer expectations, rising market competition, omnichannel trends, location demographics, and the effectiveness of supply chain elements, especially timely and effective distribution of goods to retail outlets from where the end customer buys the products.

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How can Locus help manage your logistics?

  • Die proprietäre Geokodierungs-Engine von Locus wandelt die unscharfsten Adressen in präzise geografische Koordinaten um und hilft so Ihren Führungskräften vor Ort, Adressen leicht zu finden.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Erstellen Sie Ihre eigenen Berichte und analysieren Sie wichtige Parameter, die Sie für wichtige Entscheidungen benötigen.

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