Gone are the days when a customer’s loyalty can be guaranteed by offering a world-class product at competitive prices. In today’s business environment, post-sale interactions have become indispensable for retention; which is why on-site customer services are essential to long-term growth, regardless of the type of product or service being offered.
A leading manufacturer of electric vehicles in India sought to scale up its pioneering post-sale customer services: a pick-up and drop service for the vehicle maintenance, and the installation of charging infrastructure at the customer’s location.
Initially, the company was using a calendar application for the booking of slots for its pick-up/drop and installation services. They were soon on the lookout for an efficient platform to book these time slots as they scaled in size and complexity.
Locus built a customized Slot Management System for the company to manage both pick-up/drop and installations. With the help of the platform, the company was able to optimize its vehicle and executive capacity planning. It saw a 40% increase in tasks completed per rider and a 30% increase in fleet utilization. All of these improvements reflected an enhanced customer experience.
Manufacturing (Electric Vehicles)
40% increase in tasks per rider
30% increase in fleet utilization
Schedule a demo with one of Locus industry experts
Schedule a demo with one of our industry experts
How can Locus help manage your logistics?
Join Industry Leaders:
Schedule a demo