Case Study
A Fortune 50 parcel leader's first automated, centralized dispatch across 120 countries.
1M+ shipments a year. 4,500+ drivers, captive and contract. One centralized decision layer on the world's first agentic TMS.
Segment & Geography
- Industry: Parcel & Logistics. Global freight forwarding.
- Region: 120 countries across North America, Europe, Asia, and South America.
Objectives
- Centralize dispatch across pickup, transit, and delivery as one decision layer
- Govern captive drivers and contract carriers under one operational policy
- Replace fragmented, multi-region operations with agentic execution at global scale
Locus Solutions Implemented
- Orchestrator and Dispatch agents for automated, centralized pickup and delivery decisioning
- Capacity agent for load and shift planning across captive and contract fleets
- Carrier agent for tendering and managing contract transporters
- Hub agent for transit hub orchestration and multi-leg shipment handoff
- Customer agent for live multi-leg shipment status and ETA from shipper to recipient
Impact
shipments a year on one centralized, agentic decision layer
drivers governed under one policy (captive and contract)
countries within the operational network
in unused capacity uncovered across 25 sites
Client Overview
A Fortune 50 parcel and logistics leader operates one of the world's largest global freight forwarding businesses, moving 1M+ shipments a year across 120 countries through a network of company-owned facilities and contract partners. For decades, that network ran on a legacy operating system inherited through acquisition, with pickup, transit, and delivery dispatched out of disconnected tools. As the business expanded across continents, fleets, and modes, fragmenting dispatch decisions cost more than moving the freight itself. The customer chose Locus, the world's first agentic TMS, to centralize and automate dispatch across the chain, with one stated goal: one decision layer governing captive and contract fleets.
Business Challenges
- A new freight platform that couldn't run dispatch. The customer's legacy operating system, inherited through acquisition, was decades old. The replacement freight platform, already in build, was meant to handle routing inside its own stack. Once development started, that assumption broke. Routing, dispatch, and last-mile decisioning needed a system built for them, not bolted on.
- Captive and contract fleets needed different decisioning logic. Company-owned drivers, dockworkers, and contract transporters all dispatched the same shipments, but each fleet type had different routing needs. Captive shifts ran on zone-based, scheduled routing. Contract carriers required tendering, on-demand assignment, and dynamic optimization. Mixing those models across a 4,500-strong driver pool wasn't possible without a decision layer that could handle them all.
- Pickup, transit, and delivery sat in disconnected systems. Shipments moved through shipper hubs, gateways, air transit, and last-mile delivery as a single physical chain, but the decisions governing each leg lived in different systems. There was no real-time view across the chain, and no single layer that could decide what to dispatch, where to escalate, or how to recover an exception.
Solutions Implemented
Locus deployed agents into the customer's global freight forwarding network. Each agent reasons on live signals, acts within customer-defined policy, and learns from every shipment.
Agentic dispatch closed the gap the new platform couldn't.
Orchestrator and Dispatch agents now run pickup and delivery decisioning across the network. Routing, dispatch, and last-mile decisioning live in a system designed for them, not bolted onto a freight stack. The dispatch gap in the new platform closed without forcing a rebuild.
One decision engine for every fleet, every routing mode.
The Capacity and Carrier agents govern the full driver pool under one policy. Zone-based routing for captive shifts, tendering and dynamic optimization for contract carriers, on-demand assignment for both, all run inside one agentic decision engine. All 4,500+ drivers, captive and contract, are dispatched against one live view of the network.
Pickup to transit to delivery, decided as one chain.
The Hub agent runs transit hub orchestration: shipment manifests, multi-leg handoffs, and dock-side operations. The Customer agent owns live shipment status and ETA from shipper to recipient. Pickup to transit to delivery, the chain runs as one decisioning system. Upstream and legacy integrations for infosec, customs, and driver timecard sit on top of the same agentic spine.
The Results
People
Pickup, transit, and delivery now dispatched by one team on one decisioning system.
- 5,000+ users globally on a single centralized platform
- 4,500+ drivers governed under one policy (1,500+ captive, 3,000+ contract)
- Operations teams moved from coordinating dispatch across disconnected tools to governing exceptions on one decisioning layer
Resource
One decision layer running 1M+ shipments a year across 120 countries.
- 1M+ shipments annually flowing through one agentic execution chain
- End-to-end multi-leg shipment visibility from shipper to customer
- 99.99% platform uptime
- Footprint scaled from a US-centric deployment into North America and Europe, with additional business units inside the parent company evaluating Locus TMS on the same agentic spine
Cost
A single-site analysis surfaced $500K+ in unused capacity. Scaled to 25 sites, $14M+ annualized.
- 42% of capacity at one US dispatch site identified as unused or misallocated, including premium-tier service capacity given away on cheaper service classes
- Three structural levers surfaced to recover the spend: reduce underfilled routes, remodel shift and zone design, repurpose freed capacity
- $14M+ annualized opportunity scaled across 25 locations, now anchoring the next phase of agentic rollout
Impactful Enterprise Stories: 360+ and Expanding
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