Case Study
A Global F&B Leader Sustains 90%+ SLA Adherence Across 6 Markets
Automating delivery decisions across Southeast Asia and MENA on the world's first agentic TMS.
Segment & Geography
- Industry: CPG (Food & Beverage)
- Region: Southeast Asia and MENA: Vietnam, Thailand, Egypt, Lebanon, UAE, and Morocco
Objectives
- Replace manual route and dispatch planning with automated, constraint-aware planning
- Gain end-to-end visibility over drivers, vehicles, and delivery SLAs across every market
- Standardize execution and lower cost-to-serve across a fragmented multi-market network
Locus Solutions Implemented
- Dispatch Agent: Plans and sequences every route against real-world operational constraints
- Carrier Agent: Scores transporters and allocates each load to the best-fit carrier
- Settlement Agent: Audits and reconciles every transporter invoice against planned versus executed cost
- Capacity Agent: Forecasts demand and right-sizes the fleet
- Hub Agent: Coordinates hub and multi-leg movements
- Customer Agent: Tracks every delivery against its SLA in real time and keeps customers updated with live ETAs
Impact
SLA adherence
reduction in procurement costs
improvement in rider time efficiency
of POD reviews automated
Client Overview
A global F&B leader runs one of the largest food and beverage distribution operations across Southeast Asia and MENA. In Thailand alone, its network spans 100+ DCs, 33+ cities, and 150,000+ retail outlets, moving more than 18 million orders a year with over 5,000 vehicles dispatched monthly.
For years, that scale ran on manual planning and limited fleet visibility. As volumes grew and quick commerce reset delivery expectations, the distance between how the network was planned and how it actually performed widened market by market.
The company brought in Locus to close that gap, standardizing delivery decisions on a single agentic platform across both regions instead of stitching together point tools.
Business Challenges
- Planning ran by hand, blind to real-world constraints. Across markets, routes and dispatch were built manually on informal logic that ignored the network's real operational constraints. Fleets ran under-utilized, and planning cycles couldn't keep pace with rising volume.
- Fleets and deliveries moved without real-time visibility. Drivers, vehicles, and SLAs were tracked manually, with no alerts when something slipped. Proof of delivery was verified by hand, slow and error-prone, surfacing exceptions and disputes only after the fact.
- Transporter management was fragmented and manual. Carrier selection and load allocation were handled market-by-market, with no consistent way to compare rates or assign each load to the best-fit transporter.
- Cost-to-serve was hard to see and harder to control. Transporter invoices were reconciled by hand against contracts, letting overcharges and non-compliance slip through, with cost visibility uneven across the network.
Solutions Implemented
Locus replaced fragmented manual planning with one agentic platform: governed agents that autonomously decide, dispatch, and deliver within the constraints the customer defines. Across both regions, the same agents now automate the decisions that were once made by hand.
Planning that models the network's real constraints. The Dispatch Agent plans and sequences every route against 250+ live operational constraints, vehicle types, capacities, time windows, and skills, modeled as the customer's own business rules. Situationally aware workflows re-route in real time on live traffic and telematics, while the Capacity Agent forecasts demand and right-sizes the fleet so each trip launches with the right truck type.
Real-time visibility, from dispatch to verified delivery. The Customer Agent tracks every order against its SLA and pushes live ETAs and alerts the moment something drifts. The Hub Agent coordinates hub and multi-leg movements as one chain of custody, with AI-verified proof of delivery replacing manual checks at the drop.
Best-fit carrier selection, standardized across the network. The Carrier Agent scores every transporter on cost and service and allocates each load to the best fit, with competitive trip bidding surfacing the right rate on every trip.
Automated settlement, with every decision governed. The Settlement Agent audits every transporter invoice against planned versus executed cost. Every agent decision stays bound by six governance mechanisms, explainability, traceability, evaluation, autonomy levels, an execution sandbox, and human-in-the-loop, so the customer sets how far the agents act on their own.
The Results
People
Locus shifted people from manual execution to oversight.
- Locus Forward Deployed Engineers ran a phased deployment, standing the platform up and tuning it before the customer's own teams took ownership.
- 4,500+ riders now run daily deliveries on the driver app.
- ~90% of manual POD reviews automated, freeing back-office staff from line-by-line verification.
Resource
Tighter fleet use, one platform across the network.
- 15% improvement in rider time efficiency.
- 90%+ SLA adherence held consistently across markets.
- Scaled to 6 markets across Southeast Asia and MENA on the same platform, with no market-specific tooling.
Cost
Lower cost-to-serve, with controls on every invoice.
- 22% reduction in procurement costs through network optimization.
- Automated invoice reconciliation catches overcharges and non-compliance before payment.
Impactful Enterprise Stories: 360+ and Expanding
99.5% SLA Adherence for Leading E-Grocery Platform
100% Order-Fulfillment Visibility for Fashion E-com
34% Distance Reduction for PT. Tigaraksa Satria
Frozen Dessert Maker Saves 2-3 Hours Daily on Planning
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