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B2B or Business-to-business service is one where there are one or more commercial transactions between two businesses, as opposed to goods being delivered directly to the end-user or customer.
Most businesses depend on B2B service providers for a smooth customer experience. Good examples of this are third-party providers, 3PL distributors, skilled partners for special tasks, even professional customer care teams to cater to unique customer needs. Businesses can also partner with government agencies and non-government organizations in some cases.
Contracts with B2B service providers are usually yearly or longer contracts. The service providers are responsible for smooth delivery operations and distribution so that the client can achieve their SLAs. B2B logistics services can ensure a smooth flow of the supply chain and improve customer experience.
The E-Commerce boom has influenced consumer behaviour like never before. Economics taught us that it was the price that drove demand. Now, we are learning how convenience drives demand even more. 2020 was a disruptive year in more ways than one, but remarkably disruptive in how it changed the way people buy and sell.read story
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