PRODUCTS
Locus DispatchIQ
Start Optimizing your Delivery Routes and Schedules
Locus TrackIQ
Start optimizing your fleet with real-time fleet tracking, insights, and analytics
Locus FieldIQ
Smart planner for retail and service operations
Locus NodeIQ
Intelligent Network Optimization and Design Engine
Locus Labs
Our new releases and upcoming products
USE CASES
Last-Mile Routing
Achieve accurate and efficient deliveries
Dynamic Route Planning
Handle orders in real time
Field Service Dispatch Planning
Accomplish more tasks every day
Territory-Based Route Planning
Tackling high order clusters efficiently
Reverse / Returns Logistics
Manage returns the right way
INDUSTRY SOLUTIONS
E-Commerce
Increase efficiency, reduce delivery costs, enhance your customer’s experience.
Home Services
Exceed customer expectation, serve more clients, improve SLA adherence.
3PL
Save man-hours, reduce operating costs, end-to-end automation.
Retail
Get omni channel fulfilment, reduce manual interventions, track operations effortlessly.
CPG & FMCG
Optimize retail fulfilment, reduce logistics cost.
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Industry trends, product updates, technology deep dives and more
E-Books
Long reads that capture the length and breadth of logistics
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Watch Locus in action
Infographics
Trends and numbers at a glance
Glossary
Use this list of definitions to learn new concepts
API
Our API directory
COMPANY
About Us
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Customer Success
Clients worldwide trust Locus to optimize their supply chain
Careers
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Partners
Partner categories, How to Partner with us & more
Trust & Security
Built on Data Security, Privacy & Compliance
Newsroom
News, Announcements and Press Releases
What is B2C Logistics?
A commercial transaction that takes place between a business and consumer is known as Business to Consumer or B2C. This is different from a Business to Business or B2B order fulfillment in that it caters to the customer directly.
Pricing for B2C orders is pre-set by the company with no variation and is not complex like B2B orders which are high in value and often recurring. The order size is smaller and purchases are single-hand that can be completed in a single transaction. Payments are made via credit card, debit card, cash, or cheque.
B2C orders are low-cost in comparison to B2B orders, lightweight, and sometimes come with free shipping. A single order can be shipped within a few days. In case the customer is not fully satisfied they can send the product back with its tags intact.
Customer service, marketing, product details, timely delivery are all part of customer relations. Customer satisfaction is dependent on B2B logistics providers.
Omnichannel selling is the need of the hour for retail enterprises across the globe. The advent of E-commerce and the onset of the pandemic are only reinforcing the fact that omnichannel is the way to go for small-scale brick and mortar stores to remain competitive in the long run. Here’s everything you need to know about omnichannel fulfillment and how to go about it for your business.
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How can Locus help manage your logistics?
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