Case Studies

How to increase visibility for on-demand pharma companies?

On-demand companies are now ruling the roost across the globe. It is all about convenience. Instead of the customer coming to you, you go to the customer, thereby increasing brand loyalty. But managing the ground operations for these on-demand companies is no easy task. From ensuring on-time service to managing routing, each step could become a potential dealbreaker.

Why is it a task to ensure visibility for on-demand pharma companies?

  • Lack of digitization: A lot of services companies still use the traditional pen and paper method to record all collections/orders. This means there is little to no visibility on real-time orders.
  • No visibility over the routes: The core part of any on-demand services company is to have real-time visibility of routes that its service executives are taking. But sadly, a lot of route planning is manual and it is then left to service executives to implement it. This results in SLA mismanagement.
  • Varied demand cycle: On-demand companies usually struggle to predict daily demand, because it is not consistent. The scattered density of orders leads to inefficiency and an under-utilized fleet.
  • High cancellation rate: The on-demand services sector is wrought with a high cancellation rate. Since the cancellation rate is high, it also means that the operating costs are high as well.

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Making time-slot based sample collection a success

One of India’s top diagnostics firm offers a broad range of tests on blood, urine, and other human samples. The firm is present in over 190 locations. The firm uses Locus to assist its phlebotomists in sample collection.

The conglomerate had very little visibility over the routes of its phlebotomists. This meant that the firm could not assure its customers of the appointment and also could not ensure the transfer of samples from the customer’s place to the lab. Since samples are usually taken on an empty stomach, the customer needs transparency on the appointment timeslot. The sample also has to reach the lab within a couple of hours.

The firm lacked digitization at the collection point and was heavily dependent on the traditional pen and paper process, thereby making it difficult to track orders in real-time.

Locus’ track and trace solution helped in digitizing the complete collection process by using a Custom White-labelled App. Locus’ route optimization solution came up with optimized routes to help the phlebotomists achieve greater efficiencies and time savings. The customer experience became better and the company could also track its workforce. The receipts were also digitized, leading to better visibility and speed of execution.

Solutions Offered

Business Sector

Services

Performance Improved

Close to 95% SLA improvement

What can on-demand services companies do with Locus?

  • Dispatch automation for home services executives, while respecting location preference, skills, ratings, experience, etc. of executives.
  • Manage the high cancellation and reschedule rates by effective utilization of idle time to generate more revenue.
  • Increase customer convenience by facilitating on-demand online order booking with no additional on-ground resources.
  • Have a control tower application for transparency in operations and predictive alert system on delays and deviations to drive better operational control and customer experience.
  • Accurately map service executives to the customer with automated dispatch planning for improved serviceability quotient of your brand.
  • Better visibility and tracking of your on-ground service staff with live notifications on service deviations.

Locus Helps Businesses Globally Achieve Their Last Mile Goals

Dispatch automation

Dispatch automation

Utilization of idle time

Utilization of idle time

On-demand online order booking

On-demand online order booking

Control tower application

Control tower application

Serviceability Quotient

Serviceability Quotient

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How can Locus help you?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

Join Industry Leaders:

$100 M+
Logistics costs reduced
100+ Years
Planning time saved
6300 + Tonnes
GHG emissions reduced

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