Delivery Time Window

What is Delivery Time Window?

The customer’s demand for faster and same-day deliveries is increasing by the day, and so is the demand for convenient customer-preferred delivery timelines. A delivery time window is the time slot chosen by the customer or offered by the seller when an order is placed. This is generally done after an order is placed on a brand’s mobile application or online web store, before the final check out, where the customer can enter his/her preferred delivery time or choose from the available time slots.

Time-slot-based deliveries are becoming popular in consumer goods or grocery deliveries, home services, and delivery of specific goods such as furniture, home appliances, or equipment that needs supervision or assembly at the time of delivery.

Benefits of offering customer-preferred delivery time windows

• Logistics managers can plan daily and even hourly dispatches in a more efficient manner
• It helps in reducing the number of missed or failed deliveries and achieve a higher First Attempt Delivery Rate (FADR)
• Time-slot based delivery helps managers gain more control over logistics activities, and communicate better with customers
• It improves customer satisfaction as they feel valued by the brand when they can pick their own delivery timelines
• Pre-defined delivery windows also allow delivery partners to manage their day-to-day tasks effectively

How Locus helps businesses implement customer-preferred delivery windows

Time-slot management software | Automated dispatch planning | Delivery route optimization | Smart rider allocation | Real-time delivery tracking