This Indonesian Food Giant Reached 95% On-Time Delivery with Locus

For over four decades, FKS Group has carved out a robust presence in South-East Asia’s business landscape.

A legacy enriched by global outreach in sourcing, manufacturing, refining, logistics, and more, one of the reasons for FKS Group’s diverse business growth is its strong commitment to logistics and infrastructure and a profound understanding of regional market dynamics.

It’s no surprise that their supply chain is nothing short of massive, dynamic, and complex. With the magnitude of such operations comes inherent challenges.

Enhancing Visibility Across Operations

Imagine the uphill task of several fleets navigating between 11 warehouses. Before working with Locus, the FKS team struggled with real-time fleet tracking. Coordinating such a vast fleet meant dispatchers manually calling up manufacturing plant heads and drivers on phone or instant messages. The result? Delays and tangible customer dissatisfaction.

Locus’s Dispatch Management Platform brought a shift from this opacity, ushering in efficiency and transparency. With integrations with intelligent fleet tracking, FKS Group’s dispatchers are now able to monitor the status and estimated arrival time for each vehicle in real-time. This enhancement esures timely interventions in case of anticipated delays at the warehouse.

Arrasyidi Harahap, FKS’s Logistics Operations Head, comments on the transformation, “Locus’s Dispatch Management System didn’t just provide a solution—it changed the way we operate.”

Maximizing Optimal Fleet Utilization

Growth often brings new challenges. For FKS, escalating order volumes directly translated to a spike in vehicle demands. As their fleet routes weren’t being optimized, trucks often made drops without leveraging their full capacity, which meant extra vehicles to meet growing demand. The need was clear: better utilization to ensure efficient operations.

With Locus’s routing and capacity management solutions, FKS achieved just that. By ensuring precise order allocation, each truck’s potential was maximized, drastically reducing the need for additional vehicles.

Setting New Standards in On-time Deliveries

The improvement FKS’s on-time delivery rate was hindered by inherent challenges. Manual routing methods were susceptible to unforeseen delays, from vehicles getting stuck in traffic congestion to the hassles of inaccurate addresses. Such challenges often disrupted the smooth, timely flow of goods from warehouses to customers. 

Locus’s state-of-the-art routing system, powered by its advanced algorithms, and its geocoding capabilties, tackled these issues head-on. Address ambiguities were swiftly transformed into precise geolocations. The result? A formidable jump in FKS’s on-time delivery success rate, touching an industry-best 95%, up from 85%.

Empowering The Frontline

Every link in the logistics chain is crucial. FKS recognized that while they had a skilled driving workforce, there were issues around transparency and task efficiency. Without real-time statuses, stakeholders from warehouse managers to dispatchers were occasionally uninformed about deliveries.

Such gaps led to inefficiencies like duplicate shipments and added costs. Furthermore, drivers often found it hard to manage daily tasks like deliveries and scheduled stops, leading to suboptimal delivery performance and a dearth of insight into driver efficiency.

Locus’s Driver Companion App proved invaluable. This tool provided drivers with real-time updates and also streamlined the Proof of Delivery (POD) process (capturing customers’ digital signatures), instantly shared with the dispatcher, ensuring a seamless and transparent operational flow.

With its remarkable growth trajectory, FKS has firmly established itself as a leader in Indonesia. Equipped with the Locus Dispatch Management System, FKS is poised to scale even greater heights in South East Asia.

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