Tagged in Services

How Customer Expectations are reshaping the B2B space

Last Mile Delivery Optimization

How Customer Expectations Are Redefining B2B Logistics in 2026

Jan 19, 2021

Key Takeaways B2B logistics is the planning, transportation, warehousing, and distribution of bulk goods between businesses — from manufacturers and suppliers to wholesalers, distributors, and retailers. Unlike B2C logistics, which ships individual parcels to consumers, B2B logistics operates at enterprise scale, governed by long-term contracts, strict SLAs, and multi-modal freight networks. In 2026, the line […]

Blog

Bringing Banking to the Customer’s Doorstep with ‘Locus for BFSI’

Team Locus

Jul 18, 2017

Key Takeaways Expectations are a moving target, thereby creating the need for institutions to regularly track and understand how they are Performing Against Customer Expectations (PACE). The PACE index for the banking sector does this on an annual basis, in a global study spanning 8,000 customers and 500 small businesses. The 2016 survey revealed that Indian banks were near the bottom of […]

Fleet Optimization

Skill Based Routing: The Sorting Hat of Intelligent Logistics

Team Locus

Jun 20, 2017

Key Takeaways In our previous post, we had introduced the concept of serviceability, its significance and implication for the future of logistics. It would not be telling to say that we have only scratched the surface. Leaving it at that will be like belittling the layers that lie beneath. Let’s dig deeper… Serviceability has an unpredictable […]

Fleet Optimization

What is the Serviceability Quotient Of Your Business?

Team Locus

Jun 10, 2017

No more late appointments, no haggling, a pleasant service experience, and a satisfied customer! Key Takeaways “Starting all over again is not that bad, because then you get another chance to make things right”. Poignant, sure, but if the same was being said of service fulfilment, be assured that the panic siren would go out […]