A B2B or business-to-business service is one where there are one or more commercial transactions between two businesses, as opposed to goods being delivered directly to the end-user or customer.
Most businesses depend on B2B service providers for a smooth customer experience. Good examples of this are third-party providers, 3PL distributors, skilled partners for particular tasks, and even professional customer care teams to cater to unique customer needs. Businesses can also partner with government agencies and non-government organizations in some cases
Contracts with B2B service providers are usually yearly or longer than that. The service providers are responsible for smooth delivery operations and distribution so that the client can achieve their SLAs. B2B logistics services can ensure a smooth flow of the supply chain and improve customer experience.
B2B logistics is all about establishing a long-term relationship with clients. In it, businesses will have enough to deal with large bulk orders periodically. It’s more efficient to do B2B deliveries in advance, as this can reduce the frequent purchase of orders.
|B2B Logistics||B2C Logistics|
|Orders are larger in quantity and lower in volume.||Few items in an order that is delivered directly to individual customer doorsteps.|
|Buying decisions are based on cost, quality, reliability and supplier relationships.||Buying decisions are based on convenience, availability, brand reputation, and customer reviews.|
|Shipping methods are complex and can involve multiple modes of transportation.||Shipping methods are simple and may involve parcel carriers as well as local delivery services.|
|The focus is on building long-term relationships, maximizing cost-efficiency and cost-effectiveness.||The focus is on providing fast, reliable and cost-effective delivery.|
|Pricing is based on the current requirements of the receiving business.||Pricing and transactions are made on standard prices.|
|The cost of shipping is high, and orders take longer to reach the destination.||The shipping cost is low, and the order arrives within a few days, weeks, or hours of the placement.|
Locus’ dispatch management platform is an integrated tool that fulfills all B2B logistics delivery requirements. Its offerings include:
How can Locus help manage your logistics?
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