Finding the Right Balance in Last-Mile Delivery


In the not too distant past, before the rise of e-commerce, “4-6 weeks for delivery” was the standard lead time for just about anything you ordered. A lot has changed since then.

The customer is now at the center of the supply chain. The only distinguishing factor between brands is customer experience. Why is last-mile delivery in the spotlight? What is the biggest challenge companies are facing with last-mile delivery? How can technology help companies achieve the right balance between cost and customer experience?

Walter Heil, Senior Vice President of Business Americas, Locus discusses the same in this insightful webinar with Adrian Gonzalez from Talking Logistics.

Key Takeaways

“The toughest SLA you can have in your supply chain is with your consumer.”

  • The consumer is now a part of the supply chain, and your supply chain is reflective of your brand as a company.

Top challenges associated with last-mile delivery today

  • Balancing last-mile delivery costs and meeting customer expectations
  • Results from the Research Report on Last-Mile Delivery prepared in collaboration with Talking Logistics and the Indago community

Key technological capabilities required to find the balance between cost and customer experience

  • Importance of optimization, transparency, flexibility, and orchestration
  • Gaining a competitive advantage over your competitors

Misconceptions about last-mile delivery

  • Last-mile logistics is not a temporary trend because of the pandemic
  • The shift to last-mile is transforming physical and digital supply chain networks

Factors companies should consider about their last-mile optimization

  • Technological capabilities such as real-time, real-world, data-driven decision-making
  • Focusing on the long-term with technology providers - extendable, scalable, intuitive technology

Access Webinar

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Schedule a meeting with Locus

How can Locus help manage your logistics?

  • Le moteur de géocodage propriétaire de Locus convertit les adresses les plus floues en coordonnées géographiques précises, aidant ainsi vos cadres sur le terrain à localiser facilement les adresses.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Créez vos propres rapports et analysez les paramètres importants dont vous avez besoin pour prendre des décisions clés.

Join Industry Leaders:

$100 M+
Réduction des coûts logistiques
100+ Years
Temps de planification gagné
6300 + Tonnes
Réduction des émissions de GES


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