November 23
Wednesday
3:30 PM
IST
Days to go
Days to go
Shinas is a seasoned retail professional skilled in e-commerce, retail, negotiation, multi-channel retail, consumer electronics, and business development. He joined the LuLu Group in 2009 and has since worked under key roles in its retail operations. In his current role, Shinas oversees and develops the group’s e-commerce business across 10 countries, manages the supply chain, and leads innovation across operations.
Group General Manager – eCommerce
Lulu Group International
Sugandha has been in the IT and SaaS domain for 17+ years as a Customer Success and Experience coach. She has managed Customer Success and Account Management teams for a portfolio of accounts in US, Europe and APAC Regions. As Vice President of Customer Success Sugandha leverages her customer success knowledge and experience to improve customer experience and drive better retention, consumption, adoption and expansion for Locus products.
Vice President, Customer Success, Locus
For decades, retail in the Middle East was largely a brick-and-mortar industry ranging from the next-door grocer to large hypermarkets. Recently, the line between physical and digital retail has blurred as online experiences have powered new levels of convenience and product choice to consumers. As a result, e-retail in the Gulf Cooperation Council (GCC) region is forecasted to grow to about 16.3 percent of the overall industry by 2025.
To differentiate from the competition, however, requires retailers to think beyond providing home deliveries. Retailers have now adopted an omnichannel approach that uses the best of worlds to fulfill growing consumer expectations and create personalized shopping experiences.
The factors behind the rise of Omnichannel retail in the Middle East
Opportunities and challenges of omnichannel retail in the Middle East
Why data and analytics are essential to providing top-notch consumer experiences
Strategies to overcome the all-mile fulfillment challenges of online retail
How can Locus help manage your logistics?
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