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Crowd shipping or crowdsourced delivery, also known as crowdsourced shipping, is the method used to deliver packages to customers by leveraging non-professional and local courier services. The delivery method is growing popular in the face of customer delivery demand, as companies struggle to compete with giants such as Amazon that rule the retail market. The purpose of crowdsourced delivery is to maximize supply chain efficiency.
The most important role of tech in crowdsourced delivery is to create a centralized platform for delivery management. Apps provide real-time visibility across the supply chain, driver apps ensure communication, delivery flow and support contactless proof of delivery, customer apps allow product tracking and feedback. You can also control the use of crowdsourced fleets and respond to seasonal or hourly demands, and create alerts for customers as well as the managers when deliveries are running late. The data retrieved from this tech can help you compare performance and make better financial decisions in the future.
Crowdsourced delivery, also known as crowdsourced shipping, is being seen as the solution to some real-world last-mile delivery problems.read story
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