Livraison sans contact

Qu'est-ce que la livraison sans contact ?

Contactless delivery is typically a white-glove delivery service with minimum contact between delivery executives and customers as food or groceries are left at a spot specified by the customer at the time of ordering. Instead of handing items to people, people choose to have it left outside their doorstep for them to pick up instead.

In addition to leaving parcels outside doors, there are different contactless delivery options for customers where they can stay informed about the orders, including:

• Leaving the orders near front steps, mailbox, front desk, concierge, or parcel locker
• Ringing doorbell or not ringing doorbell
• Making a phone call or a missed call during deliveries
• Sending a text message as deliveries take place
• Taking the picture of the package being delivered or placed and sending it to the customer

The COVID-19 pandemic forced people across the globe to adopt several changes in their lifestyles to minimize the spreading of the virus — staying at home, avoiding public spaces, wearing masks, using hand sanitizers, and maintaining a physical distance of one to two meters (three to six feet) between people.

As a result, the pandemic has caused a spike in online shopping, and home delivery of goods. Which led to a great demand for contactless or zero-touch delivery practices, especially with regards to food and grocery deliveries.

Comment les entreprises de livraison peuvent-elles mettre en œuvre avec succès les livraisons sans contact ?

• Communiquer clairement et efficacement avec les partenaires de livraison pour les aider à s'adapter à cette nouvelle pratique de livraison
• Use visibility and real-time fleet tracking software to keep customers notified on the status of their order
• Tirez parti de la technologie logistique pour accélérer les processus de livraison et réduire les risques d'erreurs pour les livraisons sans contact
• Implement digitized Proof of Delivery systems to avoid physical contact, such as a uploading a picture of the order on completion of delivery

Benefits for businesses that adopt contactless deliveries

• Improves brand loyalty for businesses
• Increases digital payments
• Elevates customer goodwill
• Improves safety of delivery agents and customers
• Minimizes the spreading of contagious and infectious diseases
• Brings sustainability to businesses

Comment Locus aide les entreprises à mettre en œuvre la livraison sans contact