Big and Bulky retail is a market ripe for growth. According to a report published by Market Research Guru, the market size for global Last Mile Delivery for E-commerce for Big & Bulky items was valued at $17 billion in 2022. It is expected to expand at a CAGR of 8.85% and reach $28 billion by 2028.
This growth means vast opportunities for retailers, but they also come with significant challenges. While retailers across all sectors face hurdles, those in the big and bulky sector face unique challenges due to the nature of the products they handle.
In this ebook, we take a close look at the industry’s evolution, its challenges (both for customers and operational nightmares for retailers) along with technology’s pivotal role in mitigating these challenges for improved customer experience and better business outcomes on a global scale.
Capacity management is key: With multiple service co-workers( driver, helper, assembler) involved, smartly assigning each order to co-workers to complete delivery and installation on the same day is crucial for customer satisfiaction.
Rig space optimization: With shorter trips and smaller volume of orders per trip, big and bulky retailers focus on optimizing rig space for accommodating large shipments.
Returns will cost less: Big and bulky retailers don’t have to fret when it comes to returns. With smart dispatching technology that leverages hersustic algorithms to accommodate large shipments even post assembly in the vehicle.
Automation is critical for warehouse operations: Big shipments like furniture are typically in a disassembled state and manually working to match these items with pincode, area, vehicle type is less than ideal.
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