Kontaktlose Lieferung

What is Contactless Delivery?

The COVID-19 pandemic forced people across the globe to adopt several changes in their lifestyles to minimize the transfer of the virus— staying at home, avoiding public contact, wearing masks, using hand sanitizers, and maintaining a physical distance of 2 meters (6 feet) between people. The pandemic has caused a spike in online shopping, and home delivery of goods, and as a result, there has also been a great demand for contactless or zero-touch delivery practices, especially with regards to food and grocery deliveries.

Contactless delivery is typically a white-glove delivery service with minimum contact between delivery executives and customers as food or groceries are left at a spot specified by the customer at the time of ordering. Instead of handing items to people at their door, people are instead choosing to have it left outside their door for them to pick up.

How can delivery businesses implement contactless deliveries successfully?

• Communicate clearly and effectively with delivery partners to help them adapt to this new delivery practice
• Use visibility and real-time tracking software to keep customers notified when the order is reaching or left outside the door
• Leverage logistics tech to speed up delivery processes and reduce the scope for errors for contactless deliveries
• Implement digitized Proof of Delivery systems to avoid physical contact, such as a picture of the order placed at the specified spot on completion of delivery

How Locus helps businesses implement contactless delivery

Last-mile logistics planning | Electronic Proof of Delivery (ePOD) | Live order tracking and fleet monitoring