How to increase operational efficiencies in E-commerce

A top fashion E-tailer in India had minimal to no visibility in the movement of riders/vehicles in pick-up and return. This led to inefficiency and loss of time. Also, the firm was using traditional sorting methods, which is heavily dependent on human intelligence, for their package segregation. This resulted in an increase in error rate with higher processing time and human resource cost. All of these together led to a compromise on the agreed service levels with the end customers.

Locus reduced more than 60% of the firm’s sorting time at each delivery center, resulting in saving man-hours. These resources can now be used for more deliveries or to tackle more package sortation during peak seasons. Locus’ geocoding capabilities helped maintain over 99% address accuracy in sorting shipments. All this led to an improvement in capacity planning and understanding the zones that had a huge demand.