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What is Late Deliveries?

A delay from the agreed time on the part of the seller is known as a late delivery. The buyer is not responsible for this delay. Late shipping from a courier company or E-commerce store is sometimes responsible for it. Packages can take longer than usual to be delivered due to:

  • Distance - A prime factor for late deliveries.
  • Processing time - The product needs to go through several processes before it reaches its final destination and delays can be expected.
  • Method of shipping - A free shipping method which is also the slowest shipping method is prone to late delivery, as it might be highly deprioritized in fulfillment cycles.

Common causes for delay in deliveries

The most common factors resulting in delayed delivery are misspelled, incomplete or outdated addresses that lead to failed delivery attempts, incorrectly completed order forms, package redirections, customs, and poor weather conditions.

Sometimes difficult-to-access property can also lead to these delays: problems such as no doorbell, unclear address at said location, protective pets, and maintenance work around the building area are not uncommon for the cause of delays.

Locus Offerings to prevent delay in deliveries

Dynamic route optimization

The advanced machine learning capabilities of Locus offerings helps your fleet managers to assign ad-hoc order requests without disturbing the existing delivery schedule. Its dynamic route optimization feature automatically reroutes delivery routes in a few seconds and enables drivers to deliver their scheduled and ad-hoc orders on time.

Time-slot management

Locus dispatch management platform helps you assign rides and schedule tasks based on the customer time window preferences. Beyond providing greater convenience to customers, it minimizes delay in deliveries and reattempted deliveries.

Real-time visibility

Locus fleet tracking solution monitors the real-time dispatch activity across teams and business units. It provides automated timely alerts when there are any unauthorized deviations, halts and Service Level Agreement (SLA) breaches.

Related Resources

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Last Mile Customer Experience: It is no longer about reaching destinations, it is about reaching people
Last Mile Customer Experience: It is no longer about reaching destinations, it is about reaching people
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How can Locus help manage your logistics?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons etc. to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle (fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

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68m+ miles

Reduction in distance traveled

12m+ kgs

Reduction in GHG emissions

$330m+

Savings in logistics costs
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