On-demand companies are now ruling the roost across the globe. It is all about convenience. Instead of the customer coming to you, you go to the customer, thereby increasing brand loyalty. But managing the ground operations for these on-demand companies is no easy task. From ensuring on-time service to managing routing, each step could become a potential dealbreaker.
One of India’s top diagnostics firm offers a broad range of tests on blood, urine, and other human samples. The firm is present in over 190 locations. The firm uses Locus to assist its phlebotomists in sample collection.
The conglomerate had very little visibility over the routes of its phlebotomists. This meant that the firm could not assure its customers of the appointment and also could not ensure the transfer of samples from the customer’s place to the lab. Since samples are usually taken on an empty stomach, the customer needs transparency on the appointment timeslot. The sample also has to reach the lab within a couple of hours.
The firm lacked digitization at the collection point and was heavily dependent on the traditional pen and paper process, thereby making it difficult to track orders in real-time.
Locus’ track and trace solution helped in digitizing the complete collection process by using a Custom White-labelled App. Locus’ route optimization solution came up with optimized routes to help the phlebotomists achieve greater efficiencies and time savings. The customer experience became better and the company could also track its workforce. The receipts were also digitized, leading to better visibility and speed of execution.
Close to 95% SLA improvement
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