On-demand companies are now ruling the roost across the globe. It is all about convenience. Instead of the customer coming to you, you go to the customer, thereby increasing brand loyalty. But managing the ground operations for these on-demand companies is no easy task. From ensuring on-time service to managing routing, each step could become a potential dealbreaker.
Lack of digitization: A lot of services companies still use the traditional pen and paper method to record all collections/orders. This means there is little to no visibility on real-time orders.
No visibility over the routes: The core part of any on-demand services company is to have real-time visibility of routes that its service executives are taking. But sadly, a lot of route planning is manual and it is then left to service executives to implement it. This results in SLA mismanagement.
Varied demand cycle: On-demand companies usually struggle to predict daily demand, because it is not consistent. The scattered density of orders leads to inefficiency and an under-utilized fleet.
High cancellation rate: The on-demand services sector is wrought with a high cancellation rate. Since the cancellation rate is high, it also means that the operating costs are high as well.
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One of India’s top diagnostics firm offers a broad range of tests on blood, urine, and other human samples. The firm is present in over 190 locations. The firm uses Locus to assist its phlebotomists in sample collection.
The conglomerate had very little visibility over the routes of its phlebotomists. This meant that the firm could not assure its customers of the appointment and also could not ensure the transfer of samples from the customer’s place to the lab. Since samples are usually taken on an empty stomach, the customer needs transparency on the appointment timeslot. The sample also has to reach the lab within a couple of hours.
The firm lacked digitization at the collection point and was heavily dependent on the traditional pen and paper process, thereby making it difficult to track orders in real-time.
Locus’ track and trace solution helped in digitizing the complete collection process by using a Custom White-labelled App. Locus’ route optimization solution came up with optimized routes to help the phlebotomists achieve greater efficiencies and time savings. The customer experience became better and the company could also track its workforce. The receipts were also digitized, leading to better visibility and speed of execution.
Locus DispatchIQ: The algorithmic route optimization software, generates optimized routes using Artificial Intelligence (AI), thereby enabling the riders to deliver more with less time. This results in increased vehicle efficiency and better compliance.
Solved the Travelling Salesman Problem
Locus TrackIQ (Formerly MotionTrack): Provides real-time tracking, insights & analytics
Services
Dispatch automation for home services executives, while respecting location preference, skills, ratings, experience, etc. of executives.
Manage the high cancellation and reschedule rates by effective utilization of idle time to generate more revenue.
Increase customer convenience by facilitating on-demand online order booking with no additional on-ground resources.
Have a control tower application for transparency in operations and predictive alert system on delays and deviations to drive better operational control and customer experience.
Accurately map service executives to the customer with automated dispatch planning for improved serviceability quotient of your brand.
Better visibility and tracking of your on-ground service staff with live notifications on service deviations.
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CASE STUDY
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