Case Study
A Fortune 50 parcel leader autonomously runs all-mile logistics across North America on the world's first agentic TMS.
$14M+ in unused capacity uncovered. 4,500+ drivers, captive and 3rd-party. One decision layer governing pickup, transit, and delivery across a 120-country freight forwarding network.
Segment & Geography
- Industry: Multimodal global freight forwarding (Air, Ocean, and Ground).
- Region: North America. Customer's network footprint spans 120 countries.
Objectives
- Close the dispatch, last-mile, and mid-mile gaps the new freight platform couldn't.
- Govern captive and 3rd-party fleets (zone-based, dynamic, and on-demand) under one operational policy.
- Unify pickup, transit, and delivery into one decision layer.
Locus Solutions Implemented
- Dispatch agent: autonomous decisioning across pickup, transit, and delivery.
- Capacity agent: load, shift, and zone planning across captive and 3rd-party fleets.
- Carrier agent: tendering, dispatch, and vendor dashboard for 3PL partners.
- Hub agent: transit hub orchestration, mid-mile, and warehouse milestones.
- Customer agent: live shipment status and ETA from shipper to recipient.
- Enterprise integration layer: unified connections across the freight platform, legacy infosec, customs, timecard, and labor systems.
Impact
annualized capacity opportunity uncovered across 25 sites
freight shipments a year, on one decision layer
platform uptime
weekly execution rate, up from 75%, across 51 sites
Client Overview
In North America, a Fortune 50 parcel and logistics leader runs one of the world's largest multimodal freight forwarding operations, spanning Air, Ocean, and Ground. The network moves 1M+ freight shipments a year, equivalent to millions of pallets. Operations span 120 countries, with roughly 130 company-owned facilities and 300+ contract carrier partnerships.
Through 2023, that network ran on a legacy operating system inherited through acquisition, with pickup, transit, and delivery manually dispatched out of disconnected tools. The customer had already selected a new freight platform and begun building around it, expecting it to handle routing and last-mile decisioning inside its own stack. Once development started, that assumption broke.
After evaluating 50+ vendors, the customer chose Locus, the world's first agentic TMS, to close the dispatch gap their new platform couldn't, with one stated goal: one decision layer governing captive and 3rd-party fleets across pickup, transit, and delivery.
Business Challenges
The new freight platform couldn't run routing, dispatch, or last-mile decisioning. The new freight platform was designed for commercial freight workflows, not the constraint-heavy decisioning needed to dispatch pickups, transit moves, and deliveries. Routing logic, fleet assignment, and last-mile execution couldn't sit inside it. The platform exposed the gap, but nothing in the stack could close it.
Captive and 3rd-party fleets needed different decisioning logic on one engine. Captive drivers, dockworkers, and 3rd-party transporters dispatched the same shipments, but each fleet type had different routing needs. Captive shifts ran on zone-based, scheduled routing. 3rd-party carriers needed tendering, on-demand assignment, and dynamic optimization. Mixing those models across a 4,500-strong driver pool wasn't possible without a single decision layer capable of handling them all.
A mid-mile and warehouse gap with no system to close it. As the freight platform rolled out, gaps surfaced beyond the last mile: middle-mile orchestration, hub operations, and warehouse milestones. The freight stack wasn't designed to handle them. Without a purpose-built transit layer, pickup-to-delivery couldn't operate as a single chain.
Enterprise integration across the freight platform, legacy systems, and live data feeds. The decisioning layer had to plug into the new freight platform for dispatch and scanning, into legacy systems for infosec, customs compliance, driver timecard, and labor management, and into live data feeds (traffic, location, regulatory data) that routing decisions depend on. Anything less would leave the chain incomplete.
Solutions Implemented
Locus deployed governed agents into the customer's freight forwarding network, running as the all-mile decisioning layer alongside the new freight platform. Locus runs as the system of execution; the freight platform stays as the system of record. Each agent reasons on live signals, acts autonomously within customer-defined policy, and learns from every shipment. The Orchestrator agent coordinates them across the chain.
Agentic dispatch closed the gap the freight platform couldn't. Dispatch agents run pickup, transit, and delivery decisioning across the network. Routing, dispatch, and last-mile execution live in a system designed for constraint-heavy decisioning, with 250+ operational constraints (fleet types, time windows, certifications, customs requirements) modeled per computation. The dispatch gap closed without forcing a rebuild of the freight stack.
One decision engine for every fleet, every routing mode. The Capacity and Carrier agents govern the full driver pool under one policy. Zone-based routing for captive shifts, tendering and dynamic optimization for 3rd-party carriers, on-demand assignment for both, plus Transporter logic, all run inside one autonomous decision engine. All 4,500+ drivers, captive and 3rd-party, are dispatched against one live view of the network. 3PL partners receive dispatch directly through a vendor dashboard, expanding carrier integration depth into the operation.
Pickup to transit to delivery, decided as one chain. The Hub agent runs transit hub orchestration: shipment manifests, multi-leg handoffs, mid-mile moves, and warehouse milestones. The Customer agent owns live shipment status and ETA from shipper to recipient. Pickup to transit to delivery, the chain runs as one decisioning system. The mid-mile and warehouse capability, purpose-built, demo'd, and shipped, closed the gap the freight stack couldn't.
Enterprise integration that activates the agentic spine. Locus connects upstream into the freight platform for dispatch and scanning, into legacy systems for infosec, customs, driver timecard, and labor management, and into live data feeds (traffic, location, mapping, regulatory signals) that routing decisions depend on. Customer data becomes context. Context becomes capability. The same spine governs every decision through explainability, traceability, and human-in-the-loop (HITL) override at every stage.
The Results
People
Pickup, transit, and delivery now dispatched by one team on one decisioning system.
- 5,000+ users on the platform across dispatch, hub, and driver teams.
- 4,500+ drivers governed under one policy (1,500+ captive, 3,000+ 3rd-party).
- Operations teams moved from manually coordinating dispatch across disconnected tools to governing exceptions on one autonomous decisioning layer.
- Forward Deployed Engineers (FDEs) ran on-ground requirements, fit-gap, configuration, and change management, with dedicated remote teams for product, integrations, and custom development. The customer's operations team is being trained to own the system over time.
Resource
One decision layer for pickup, transit, and delivery across the customer's freight forwarding chain.
- Weekly execution rate climbed from 75% to 92% across 51 active service-center locations.
- End-to-end multi-leg shipment visibility from shipper to recipient.
- 99.99% platform uptime, with every autonomous decision logged for explainability, traceability, and HITL override.
- Footprint extending across the customer's broader North American operation, with adjacent business units within the parent company (supply chain services, service parts logistics with 850+ locations across US and EMEA, and additional logistics divisions) running pilots on the same agentic spine.
Cost
A single-site analysis surfaced $565K in unused capacity. Scaled to 25 sites, $14M+ annualized.
- 42% of capacity at one US dispatch site identified as unused or misallocated, including premium-tier service capacity given away on cheaper service classes.
- Three structural levers surfaced to recover the spend: reduce underfilled routes, remodel shift and zone design, repurpose freed capacity.
- $14M+ annualized opportunity scaled across 25 locations, anchoring the next phase of agentic rollout against the customer's mandate to reduce operating cost, modernize the customer experience, and standardize execution globally.
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