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Dispatch Automation Software for Home services

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50

%

Increase in productivity of sales and service executives

10

%

Increase in sales and service revenue

14

%

Increase in SLA adherence

Across 250M+ orders in 400+ cities

Why Locus

Locus helps you save time and serve more clients by automating the scheduling process. Improve your delivery process with on-demand order allocation, skill-based routing and consideration of on-ground constraints with Locus’ route optimization software.

  • Dispatch automation for home services executives respecting location preference, skills, ratings, experience etc. of executives.
  • Helps in managing the high cancellation and reschedule rates by effective utilisation of idle time to generate more revenue.
  • Increased customer convenience by facilitating on-demand online order booking with no additional on-ground resources required.
  • Control tower application for transparency in operations and predictive alert system on delays and deviations to drive better operational control and customer experience.
  • The most accurate mapping of service executives to the customer with automated dispatch planning for improved serviceability quotient of your brand.
  • Get better visibility and tracking of your on-ground service staff with live notifications on service deviations.
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Delivering Insights

Delivering Insights
The Role of AI in Ensuring Excellent At-Home Diagnostics Services How to build your business around a on-demand hyperlocal delivery model? How Electronic Proof of Delivery Software Improves Last Mile Customer Experience
How to increase visibility for on-demand pharma companies? How Locus is managing customer-preferred time windows for its clients Enabling express and slot-based deliveries for large format retail stores

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Our Clients

unilever

One of the world’s largest multinational consumer goods companies

bluedart

One of Asia’s leading courier delivery services

mondelez

American multinational confectionery, food, holding and beverage company

myntra

India’s largest fashion e-retailer

tata

A leading multinational conglomerate

nestle

A Swiss Multinational food and drink processing conglomerate

big-basket

India’s largest E-grocery company

bukalapak

One of the largest E-commerce companies in Indonesia

Licious

India’s largest meat delivery company

koel

India's leading engineering goods company

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Frequently Asked Questions

  • Can Locus' solution be readily used for a business which caters to home services like sample collection, at-home-repair/maid, pest control, KYC/Survey collection or after-sales service etc?

    Yes, Locus' DispatchIQ solution can be directly used to schedule and plan customer visits for your field executives and optimize their day. Once planned, Locus' TrackIQ (Formerly MotionTrack) can be used for active monitoring, collecting customer datasets, handling escalations by exception and getting customer feedback. Locus' IntelliSort can be used to identify which lead is to be assigned to which executive instantaneously, depending on the area reserved for that exective. Different forms of movement like customer-to-lab, customer-to-service-provider etc can be easily planned, optimized and tracked on Locus.

  • Does Locus have a field executive app?

    Locus has a field executive app called Locus on the Road which can be customized according to business needs.

  • If we have our own app, can Locus' app integrate with ours?

    Locus's field executive app has an SDK which can easily integrate with your app interface and provide the same functionalities of Locus' app.

  • Does the Locus app provide custom checklists that can be used for our post-visit data collection?

    Yes. The Locus app has the option to customize more than 10 different kinds of checklist options.

  • Can lead assignment to executives be done automatically for any kind of on-demand business?

    Yes. Either manually or with API integration, you can generate the same lead on the Locus dashboard with relevant details, and depending on the promised SLA, service type, and the availability of the executives, the best executive will be assigned to the lead.

  • Is it possible to tell the customer what is the best time under which their service can be fulfilled before they confirm the service, using Locus?

    Yes, Locus has a serviceability API which can be integrated with your customer facing app/website and depending on the current availability of the field executives, service type, customer location, user rating, customer priority, it can give the best possible ETA under which the service can be fulfilled.

  • Is it possible to tell the customer when their service task can be fulfilled before they confirm the service?

    Yes. Locus has a slot management API which can be integrated with your customer facing app/website and depending on the pre-planned schedule of your field executives and the service type, customer location, service duration user rating, and priority, it can identify a 'recommended slot' or come up with open slot options.

  • Is it possible to tell the customer when their service task can be fulfilled before they confirm the service?

    Yes. Locus has a slot management API which can be integrated with your customer facing app/website and depending on the pre-planned schedule of your field executives and the service type, customer location, service duration user rating, and priority, it can identify a 'recommended slot' or come up with open slot options.

  • Can Locus suggest service durations by looking at the historical execution data?

    Yes. For different types of services, Locus will learn from your execution on the system and provide the option to update your service durations from the learned data.
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Schedule a meeting with Locus

How can Locus help in the Home Services sector:

  • Dispatch automation for home services executives while respecting location preference, skills, ratings, and experience of executives.
  • Manage high cancellation and reschedule rates by effective utilization of idle time to generate more revenue.
  • Increase customer convenience by facilitating on-demand online order booking with no additional on-ground resources.
  • Control tower application for transparency in operations and predictive alert system on delays and deviations to drive better operational control and customer experience.
  • The most accurate mapping of service executives to the customer with automated dispatch planning for improved serviceability quotient of your brand.
  • Get better visibility and tracking of your on-ground service staff with live notifications on service deviations.

Join Industry Leaders:

$100 M+
Logistics costs reduced
100+ Years
Planning time saved
6300 + Tonnes
GHG emissions reduced

Schedule a demo

By clicking submit, you are providing us with your consent to communicate via email or phone, regarding the demo you have requested.

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Bangalore, Karnataka, India
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