Tracking Page
Elevate customer satisfaction with the Locus shipment tracking system that centralizes order tracking, streamlines fulfillment, and minimizes support costs.
Real-time visibility, from order to delivery
Tracking Page provides a holistic, consistently branded post-purchase experience for customers and reduced support costs for businesses through streamlined order fulfilments with centralized order status tracking. Empower customers with accurate real-time time updates, irrespective of the order fulfilment channel, for both in-store pickups and outsourced deliveries.
Total deliveries optimized
Savings in logistics costs
On-time deliveries
Solve key order tracking challenges
Keep customers informed - from checkout to doorstep
Track orders from anywhere
Build robust tracking into order fulfillment operations to ensure accurate, in-full deliveries while keeping the customer informed at all stages of the order delivery.
Automatically keep customers informed about order statuses
Keep the customers proactively informed about the status of their orders with intelligent alerts sent via preferred channels like SMS, E-mails, or Push Notifications.
Manage last-minute return requests with ease
Monitor deliveries from a centralized dashboard and respond immediately to customer requests to reschedule or cancel orders.
Fuel faster fulfilments for click & collect orders
Enable customers to pick their Click & Collect orders at their convenience by providing real-time status updates about order confimation, fulfilment status and pick-up readiness.
Drive consistent branded experiences
Offer a seamless branded experience for customers with white-labeled tracking pages that reflect your business for enhanced customer engagement.
Leverage new upsell opportunities
Increase upsells and reduce cart abandonment for unlocking new avenues for profits through customizable, white-labeled tracking pages with ads and banners.
Trusted by leading brands in 30+ countries
Latest Locus insights
What is Last-Mile Tracking and How it Improves Efficiency
Transform Your Delivery Process with Locus’ Automated Tracking
What Is A Delivery Exception In E-Commerce?
How to Improve Net Promoter Score for Your Courier Company
Convert your logistics operations to a revenue generator
Frequently Asked Questions
Locus's shipment tracking capability is part of its end-to-end Decision-Intelligent TMS, giving enterprises real-time visibility across every order, carrier, and fulfillment channel — from dispatch to final delivery. It combines branded customer-facing tracking, predictive ETA alerts, and a control tower for ops teams to monitor, intervene, and manage exceptions at scale.
Locus reduces support costs by triggering automated alerts via SMS, email, or push notifications whenever orders hit delay thresholds or key status changes occur — cutting down inbound 'where is my order' queries before they reach support teams. Ops teams get a unified exception dashboard to spot and resolve issues proactively, reducing ticket volume and the cost of reactive escalations.
Yes, Locus provides accurate real-time updates irrespective of the order fulfillment channel, supporting both in-store pickups and outsourced deliveries.
A white-labeled tracking page reflects your business branding to offer customers a seamless branded experience, enhancing customer engagement and maintaining brand consistency throughout the delivery journey.
Yes — the white-labeled tracking experience supports customizable promotional content modules, allowing brands to surface relevant offers, cross-sells, or loyalty messaging at the highest-engagement point in the post-purchase journey.
Locus enables customers to pick their Click & Collect orders at their convenience by providing real-time status updates about order confirmation, fulfillment status, and pick-up readiness.
Yes — customers can request rescheduling or cancellations directly through the tracking interface. These requests are surfaced to ops teams in real time via a centralized dashboard, enabling immediate response or automated fulfillment of the request based on pre-configured business rules.
Locus has optimized 1.5B+ deliveries globally, achieving 99.5% on-time delivery performance and $320M+ in logistics cost savings for enterprise clients.