Order Management

Leverage advanced algorithms to automatically schedule daily pick-ups, deliveries, and manage cancellations and returns most efficiently while maintaining SLAs and peak resource utilization.

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Intelligent order management for scaling efficiencies

Order Management is a solution that enhances daily dispatch operations, right from order capture to delivery, with the help of powerful automation. It allows businesses to leverage advanced algorithms to automatically schedule daily pick-ups and deliveries in the most efficient manner while adhering to SLAs and maintaining peak resource utilization.

81%

Time Back in Planning Efforts

27%

Cost Saved on Ground Resources

19%

Reduction in Shipping Lead Time

95%

Increase in SLAs Adherence

38%

Reduction in WISMO Contacts

Solve key order fulfillment challenges

Track order fulfillment from beginning to end

Orchestrate your fulfillment life cycle

Automatically move orders through customizable stages, ensuring deliveries stay on track even with exceptions on the ground.

Streamline fulfillment operations across all-miles

Leverage custom fulfillment workflows with diverse operations like consolidation of orders, intelligent sorting, etc., at any stage of fulfillment - first, mid, or last-mile.

Secure fulfillment at all legs of the fulfillment journey

Ensure secure delivery of orders with real-time updates on the chain of custody information processed at every stage of order fulfillment.

Maximize fulfillment scale with integrated order processing

Leverage an advanced rule engine to automatically schedule and dispatch thousands of deliveries daily through captive, contracted, or carrier fleets.

Automatically process cancellations & failed deliveries

Automate how failed deliveries, returns, and cancellations are processed with minimal human intervention.

Provide post-purchase flexibility

Offer customers the flexibility to select preferred delivery slots before or after confirming an order.

Combat exceptions with flexible planning

Easily add or re-sequence deliveries with an intuitive drag-and-drop interface.

Get a comprehensive view with enriched order manifests

Automatically maintain rich logs of order activity across planning, execution, and other stages.

Delight customers across fulfillment channels

Provide customers with enhanced visibility across fulfillment channels through real-time updates, share their special instructions ahead of delivery, and capture their experience through questionaries.