Is it possible to tell the customer what is the best time under which their service can be fulfilled before they confirm the service, using Locus?

Yes, Locus has a serviceability API which can be integrated with your customer facing app/website and depending on the current availability of the field executives, service type, customer location, user rating, customer priority, it can give the best possible ETA under which the service can be fulfilled.

If we have our own app, can Locus' app integrate with ours?

Locus's field executive app has an SDK which can easily integrate with your app interface and provide the same functionalities of Locus' app.

Does the Locus app provide custom checklists that can be used for our post-visit data collection?

Yes. The Locus app has the option to customize more than 10 different kinds of checklist options.

Can lead assignment to executives be done automatically for any kind of on-demand business?

Yes. Either manually or with API integration, you can generate the same lead on the Locus dashboard with relevant details, and depending on the promised SLA, service type, and the availability of the executives, the best executive will be assigned to the lead.

Is it possible to tell the customer when their service task can be fulfilled before they confirm the service?

Yes. Locus has a slot management API which can be integrated with your customer facing app/website and depending on the pre-planned schedule of your field executives and the service type, customer location, service duration user rating, and priority, it can identify a 'recommended slot' or come up with open slot options.

Is it possible to tell the customer when their service task can be fulfilled before they confirm the service?

Yes. Locus has a slot management API which can be integrated with your customer facing app/website and depending on the pre-planned schedule of your field executives and the service type, customer location, service duration user rating, and priority, it can identify a 'recommended slot' or come up with open slot options.

Can Locus suggest service durations by looking at the historical execution data?

Yes. For different types of services, Locus will learn from your execution on the system and provide the option to update your service durations from the learned data.

Automated Dispatch Planning Software for Home Services

Why home service providers are choosing the Locus platform

On the Locus platform, you can plan, allocate, and manage on-ground operations with ease.

Manage service time-slots, schedule tasks in real-time, handle resource shortages, and plan day-to-day tasks for home-service executives by taking location preference, skills, ratings, and experience into account without compromising on productivity.

Plan, allocate and manage tasks with ease

Automate order lifecycle from the point of order capture to fulfillment and post-fulfillment

Offer greater convenience

Allow your customers to choose their preferred service time slots

Empower your home service executives

Consider location preferences, skills, ratings, and experience of your home service executives without compromising on productivity

Manage customer expectations with ease

Manage high cancellation and reschedule rates by making effective use of idle time and earning your customers’ trust and loyalty

Add real-time visibility to your supply chain

Get live visibility along with real-time analytics, notifications, and insights for fast decision making

Keep customers in the loop

Share live ETAs, turn-by-turn navigation updates, and service status with your customers with our custom order tracking links

Handle and scale service requests effortlessly

Managing hundreds of service requests in a day across multiple categories is a herculean task.

Dispatchers need to quickly assign tasks in real-time to the most available and suitable agents.

The Locus platform helps you

Quickly assign tasks in real-time to available and most suitable agents
Dynamically re-adjust, cancel, and add jobs to planned or ongoing routes
Smartly capture and schedule jobs with configurable workflows while keeping a check over on-ground capacity and existing jobs in the pipeline

Read why your home service business needs dispatch management software here

Power exceptional experience

One of the most common challenges faced by home service providers is managing and adhering to customers' requirements.

The stakes are high as even one unhappy experience can stop the customers from coming back.

The Locus platform helps you

Plan daily and hourly dispatches for agents in a more efficient manner
Maximize job completion rate with great efficiency and productivity
Meet service efficiency levels to stand by customers’ expectations

Read more about Locus’ slot management platform here

Streamline workflow to optimize efficiency

Field agents often tend to switch jobs for better pay and growth. The high attrition rate in the industry also accounts for repeated learning and unlearning cycles within the organization.

An intelligent resource utilization workflow can help maintain work-life balance for service agents.

The Locus platform helps you

Create an efficient workforce management plan for upcoming tasks with an advanced routing engine
Create a well-distributed work plan among all your available agents
Optimize service times to the fullest without exhausting your agents

Read about Locus’ benefits for drivers here

Optimize work routes with elastic constraints

Picking the right executives for the right tasks, planning task routes, and dispatching daily and hourly tasks to executives is exhausting. Manual route planning is not the ideal choice for businesses in the on-demand home services market.

The Locus platform helps you

Create daily routes or span multiple days for agents based on their skills, preferences, serviceability, and availability
Take over 180 variables into account to define service windows and calculate the most effective route

Read about the next steps to take in your dispatch optimization journey here

How Locus helps businesses grow

Trusted by top global brands

What makes our clients across e-commerce, 3PL, retail, FMCG and more trust us?

Cars24

Route optimization for India’s largest used car buying platform

Locus in your supply chain

How Locus automates human decisions in the supply chain

View all our customer stories

Resources & Insights

Logistics challenges involved in home services and how to overcome them

baca selengkapnya

Empowering Time-Sensitive Home Healthcare

Memberdayakan Layanan Perawatan Kesehatan Rumah yang Sensitif Waktu Dengan Perangkat Lunak Logistik yang Kuat

baca selengkapnya

Want to offer convenient time-slot bookings to your home services customers?

baca selengkapnya

View all our resources

Pertanyaan yang Sering Diajukan

Ya, Locus memiliki API kemudahan servis yang dapat diintegrasikan dengan aplikasi/situs web yang digunakan pelanggan Anda dan tergantung pada ketersediaan pelaksana lapangan, jenis layanan, lokasi pelanggan, peringkat pengguna, prioritas pelanggan, Locus dapat memberikan ETA terbaik di mana pelayanan dapat terpenuhi.

Aplikasi eksekutif lapangan Locus memiliki SDK yang dapat dengan mudah diintegrasikan dengan antarmuka aplikasi Anda dan menyediakan fungsi yang sama dari aplikasi Locus.

Ya. Aplikasi Locus memiliki opsi untuk menyesuaikan lebih dari 10 jenis opsi daftar periksa yang berbeda.

Ya. Baik secara manual atau dengan integrasi API, Anda dapat menghasilkan prospek yang sama di dasbor Locus dengan detail yang relevan, dan bergantung pada SLA yang dijanjikan, jenis layanan, dan ketersediaan eksekutif, eksekutif terbaik akan ditugaskan untuk memimpin.

Ya. Locus memiliki API manajemen slot yang dapat diintegrasikan dengan aplikasi/situs web yang menghadap pelanggan Anda dan tergantung pada jadwal yang telah direncanakan sebelumnya dari eksekutif lapangan Anda dan jenis layanan, lokasi pelanggan, peringkat pengguna durasi layanan, dan prioritas, Locus dapat mengidentifikasi ' slot yang direkomendasikan' atau munculkan opsi slot terbuka.

Ya. Untuk berbagai jenis layanan, Locus akan belajar dari eksekusi Anda di sistem dan memberikan opsi untuk memperbarui durasi layanan Anda dari data yang dipelajari.

We are growing...

50%

increase
in productivity of sales and service executives

10%

increase
in sales and service revenue

14%

increase
in SLA adherence

Schedule a meeting with Locus

How can Locus help manage your logistics?

Mesin geocoding milik Locus mengubah alamat yang tidak jelas menjadi koordinat geografis yang akurat sehingga membantu eksekutif di lapangan agar menemukan alamat dengan mudah.
Digitize all your operational variables such as fleets, delivery persons etc. to come up with the best route plan every day.
Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle (fleet)—with a birds-eye view of your entire operations.
Buat laporan dan analisis parameter penting yang Anda butuhkan unutk membuat keputusan penting.

Join Industry Leaders:

43m+ miles

Reduction in distance traveled

18m+ tons

Reduction in GHG emissions

$200 m

Savings in logistics costs

Nama *

Email Bisnis*

Nomor kontak*

Company *

Industry *

Country *

State *

Jumlah Kendaraan*

Last-mile excellence for home service providers

Trusted by leading brands in 30+ countries

Why home service providers are choosing the Locus platform

Plan, allocate and manage tasks with ease

Offer greater convenience

Empower your home service executives

Manage customer expectations with ease

Add real-time visibility to your supply chain

Keep customers in the loop

Handle and scale service requests effortlessly

Power exceptional experience

Streamline workflow to optimize efficiency

Optimize work routes with elastic constraints

How Locus helps businesses grow

Resources & Insights

Pertanyaan yang Sering Diajukan

Apakah mungkin untuk memberi tahu pelanggan kapan waktu terbaik untuk pemenuhan layanan kepada mereka sebelum mereka mengkonfirmasi layanan, menggunakan Locus?

Jika kami memiliki aplikasi sendiri, dapatkah aplikasi Locus terintegrasi dengan aplikasi kami?

Apakah aplikasi Locus menyediakan daftar periksa khusus yang dapat digunakan untuk pengumpulan data pasca-kunjungan kami?

Bisakah tugas utama ke eksekutif dilakukan secara otomatis untuk segala jenis bisnis sesuai permintaan?

Apakah mungkin untuk memberi tahu pelanggan kapan tugas layanan mereka dapat diselesaikan sebelum mereka mengkonfirmasi layanan?

Apakah mungkin untuk memberi tahu pelanggan kapan tugas layanan mereka dapat diselesaikan sebelum mereka mengkonfirmasi layanan?

Bisakah Locus menyarankan durasi layanan dengan melihat data eksekusi historis?

We are growing...

50%

10%

14%

Accelerate your growth with Locus

Schedule a meeting with Locus

43m+ miles

18m+ tons

$200 m