With operations in 25+ cities and over 18,000+ products on its platform, a leading E-grocery player in India was looking to drive down logistics costs, achieve high-level customer satisfaction and manage operations at scale. Learn now Locus helped maximize volume utilization and orders per vehicle, and minimize distance traveled, ensuring on-time delivery leading to improved customer satisfaction.
Locus has elevated our logistics operations to new heights of performance and productivity Their advanced parcel sorting technology, combined with geocoding and route allocation, has transformed our order processing, resulting in faster order cycle times and 95% route mapping accuracy. The cost savings from reduced overhead resources have been a major boost to our bottom line. Locus has been an invaluable partner in our journey towards logistics excellence.
General Manager - Operations
In today’s fast-paced world, consumers have come to expect seamless and timely fulfillment that align with their specific preferences, and manual methods are unable to meet these expectations. So, we leveraged Locus’ intelligent dispatch management platform to maintain high levels of operational efficiency. With Locus, we were able to plan, execute, and streamline our entire supply chain, starting from managing customers, drivers, locations, and sellers, and acting as a machine learning platform for precise decision-making.
Deputy Supply Chain Director
At Lulu International Group, as customer demand sky-rockets the complexity of managing our carrier network has proven to be a huge optimization opportunity. With Locus' ShipFlex, we are looking to streamline third-party deliveries with rich carrier integrations, real-time tracking and more onto a single dashboard. This enables us to take full control of our third-party order-to-delivery process, operate more efficiently, and ensure timely deliveries, resulting in an enhanced customer experience.
Group General Manager - eCommerce at Lulu Group International
The decoupling of our Car Inspection Process from Olx Autos retail stores, is our biggest achievement with Locus. From catering to inspection requests through an asset-heavy brick and mortar model, requiring the customer to drive down to our store - to now inspecting over 50,000 vehicles per month in the comfort of our customer's homes.
Olx Autos has been able to scale its business quickly and efficiently. By optimizing its operations with Locus, Olx Autos has been able to create a storeless model that obviates the need for customers to visit physical stores, reducing wait times and improving the overall customer experience.
Head of Product Ops, Olx Autos
The dramatic acceleration of online commerce channels coupled with dynamic customer preferences have spurred the growth of the Mexican e-grocery sector. Enabling convenience and faster deliveries has become the differentiator for business in this space.Thanks to Locus's real-world ready dispatch management platform, we’ve improved our order visibility, optimized our delivery routes, enhanced our communication with rider personnel, and increased our On Time Delivery performance, consequently increasing our customer satisfaction. Our partnership with Locus also helped us scale our business consistently and build brand loyalty amongst customers.
Head of Last Mile, Jüsto
With the rapid growth of E-commerce around the world, we need a reliable system and partner, and that’s where Locus takes a stand!
One thing to guarantee is the team from Locus are reliable, they make sure to attend to their client’s needs working hand-in-hand to meet the expectations not only with their client but most especially with the customers. System effectivity & great people…..that’s Locus!
Group Logistics Manager
Locus provided MaxAB with the platform to develop into the next level with regards to last-mile dispatching efforts which is essential to ensuring the company is aligned with its strategic vision of sustainable growth with an eye for cost efficiency. Through an automated dispatching tool, last-mile operations shifted from manual dispatching of daily orders onto trucks, serving our customers more efficiently, providing much-improved service level agreements. Different customization variables (which include order weight, truck CBM, retailer geo locations) provided by Locus’ platform have enabled the logistics team to test different simulations reaching the optimal combination of variable levels which resulted in an increase in productivity by ~ 25%.
CEO & Co-founder, MaxAB
For an early-stage startup like ours with complex last-mile delivery requirements, Locus helped solve the problem of planning and deliveries so effectively that we were able to scale our operations without worrying about the complexity involved in route or capacity planning.
Their API integration helped us automate the entire planning process and minimize the effort required to orchestrate complex last-mile delivery workflows across our warehouses.
Chief Technology Officer
We use Locus for real-time tracking of delivery shipments. This provides us transport visibility, helping us manage trucks more closely and proactively detect the possible issue and update delivery status to customers.
In addition, the E-POD management solution saves us a lot of time and effort, as all information is stored on the Locus platform. We are glad to be working with Team Locus.
Group Logistics Manager
We use Locus primarily for our vehicle service team to schedule doorstep services, pickup requests, and installation of charging solutions. Before Locus, we did not have a scalable solution. We slowly adopted Locus’ end-to-end solutions as we had to do quite a few customizations. We now do our entire service booking and service operation journey on Locus.
The solution has been very well received by our operations team. Our metrics have significantly improved. Ather Energy has made a name for itself with industry-leading experience and Locus has played an important role in that.
Lead Product Manager
After six months of implementation in our largest Distribution Centre (Central DC), we received many benefits, including 10% efficiency in delivery cost without reducing our service level, thanks to Locus. The route planning process is now more standardized and faster, so the team is more focused on monitoring and solving other problems.
Finally, the volume utilization has increased among riders and performance measurement has become more accurate. Now we are launching Locus in two other DCs.
Collaborating with Locus was a much-needed shot in the arm for us in fulfilling our deliveries on time. This partnership helped us in easing the time taken to prepare accurate and cost-effective routes.
The USP of Locus is planning, scheduling, and tracking of vehicles. It has a very user-friendly and simple to use and understand UI, and would surely recommend this solution to all businesses in the hyperlocal space.
Sr. Vice president
Locus provides a fully interactive tool for us to plan and track our deliveries. Not only have we been able to save 15% of our logistics cost, but also able to live track of our fleet during hours of operation.
Kudos for making such a wonderful product to the Locus team.
We implemented Locus’ last mile solution at The Petshop (dubaipetfood.com) and we are glad we did.
It was much-needed support, especially during the pandemic time. This partnership helped us increase the per-day productivity of our drivers. We realized that Locus is able to plan bulk deliveries with unmatched accuracy and the backend is very robust in identifying the pinpoint locations, thus ensuring a hassle-free delivery experience. Thanks to Locus, we were able to reduce the planning time effort by 70% and also increase our delivery rate by 20% while always keeping our customers informed.
Technical Project Manager
Locus provides a powerful routing solution that handles all our real-life situations. They are invaluable to our daily operations and have helped us increase the tasks per agent by 20% with 80% of the orders completed within SLAs.
Apart from this, Locus’ team is very responsive and flexible. They customized features like rescheduling and reassign based on our needs. These are very important in the services sector as it increases the visibility of available agents and helps manage our fleet with ease. Lenskart’s home eye check-up on-demand feature is powered by Locus.
Chief Operating Officer
We use Locus for automatically planning our delivery routes and tracking our last-mile delivery. They have worked closely with our Product team to keep enhancing the product.
The new feature which they deployed recently with real-time alerts and planned vs. actual comparison in an extremely simple UI has really helped our Ops teams manage the last-mile deliveries effectively. We are happy with the commitment they have to the client’s needs and the focus on constant improvement.
Co-Founder & Executive Director
Optimum utilization of sales resources is one of the most prominent challenges that we face in a country like India. Locus has helped us in making optimized beat plans for our Field Officer Sales (FOS) that has resulted in an increase in productivity and efficiency.
With Locus, we have been able to execute up to 90% of the planned sales beat plans. We can now ensure coverage of maximum customers optimizing time utilization of our on-ground resources which helps us in increasing per resource revenues.
Lead – Demand Generation
When we were looking at optimizing our last mile, we were searching for a vendor that could help us bring value not only to our business but our customers.
That’s when we found Locus, a partner with an abundance of experience in optimization with clients across the spectrum both in terms of industry and geography. Their robust tool allows our teams to always optimally distribute orders based on the available fleet in next to no time allowing us to meet our SLAs. Traditionally without Locus, this would take hours and unnecessary effort. With the many lessons learned, now, in a post-Covid environment, we, as retailers, need to be ready to handle any unexpected surges in demand. With Locus, we have the confidence to know that no matter the circumstance, we won’t lose the trust our customers have placed in us to serve them each day on time.
Your solution has been excellent for our organization. We use multiple stores and multiple trucks and this can be a little complicated but Locus makes this easy. The Locus team has been really responsive and never lets an issue impact our customers. We appreciate the partnership and professionalism from the Locus team and have recommended this solution to other businesses.
Over the last six months, Locus has issues with our delivery routing a thing of the past. With just a few clicks our deliveries are routed and my drivers are on the road. If I ever do have a problem and need help, their customer service is phenomenal. I’ve gotten responses back within the hour if I ever have an issue. And they keep me updated on the issue until it is resolved. I cannot wait to see what new features they come up with in the future to benefit our company.
Chief Operating Officer
Collaborating with Locus was a much-needed shot in the arm for us in fulfilling our deliveries, especially during the pandemic time. This partnership helped us in handling at least 40% more deliveries per day. Locus is second to none when it comes to planning bulk order deliveries.
One of USPs Locus is planning and scheduling of bulk orders and the back end is so robust in identifying the pinpoint locations, which will come in handy for a very smooth hyperlocal delivery experience.
I am proud to be a part of Locus and consider it one of the key factors to success. This is an excellent and very professional team with a 24-hour-support.
Flexibility in reports design, reports one of the most important & precious outcomes from the locus. Wide Capability to fulfill your business requirement. All-day monitor & control over your distribution team. Better utilization of your vehicles. Add on more than 10% efficiency which is much greater in the launch phase with more reliability & time-saving.
We realized we needed a TMS to ensure faster routing and efficient delivery services, due to our unique operation process: semi-wholesale delivery. We were using manual excel-based routing, which only accommodated a few variables, and it took a minimum of two hours to commence routing. After assessing several players, we decided to go with Locus because they were willing to evolve together.
Thanks to Locus’ state-of-the-art technology and supportive engineering and account teams, we launched Locus in 24 of our DCs in less than two months. Today, Locus is fully merged with our operation process and plays a pivotal role in ensuring end-to-end fulfillment, from routing to POD. Here’s to growing together!
Senior Logistics and Operation Manager
As a company growing every year, with 15 branches all over Indonesia and more on the way, we began using the transport system a few years ago to deliver more accurate, reliable and real-time data for our necessary analysis. This included a higher control and better monitoring of the units.
We use Locus for dynamic planning to support our delivery routes, as well as for tracking last-mile delivery. Locus capabilities can handle various business constraints. With its powerful routing solution, Locus helped us increase the delivery SLA to 95% and reduced the number of vehicles in use by 18% in one year. In addition to this, Locus’ customer support team is responsive whenever the on-ground team faces issues.
GM Supply Chain
We started using Locus services a few months ago and found it useful to manage our field operations. It helped us in creating transparency and managing our logistics field force better.
The Locus team was also very approachable and willing to help with our unique needs.
CEO & Founder
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