Locus Sub-Processors

Last updated on Feb 25, 2025

Locus makes use of certain sub-processors for assisting us in providing our services as described in the following sections.

Who is a Sub-Processor

Sub-processors are third party data processors engaged by Locus who has or potentially will have access to or process information belonging to Locus or its customers (which may include Personal Information).

Process for Sub-Processor Selection

Locus evaluates the security and privacy practices of sub-processors to ensure that they meet our security and privacy requirements. This is followed by risk assessment to understand the information security and privacy risks that might be introduced by the third party and whether they can be treated or not. Once we are confident with supplier’s security and privacy practices, we execute appropriate data protection agreements with them.

List of Sub-Processors

The following table lists the sub processors with whom we share the customer data collected through our products. For the list of personal information collected in our website, please go through Sub-Processors section of our website Privacy Policy.

Sub Processor Name Purpose of processing Categories of individuals Type of Personal Data
Google Analytics For web usage analytics
  1. Employees of the data controller
  2. Contractors of the data controller
 name
Metabase For query data on database
  1. Employees of the data controller
  2. Contractors of the data controller
  3. End user/customer of the data controller
 name, email, phone number, address
Atlassian To provide support (Locus internal tickets, issues and bugs)
  1. Employees of the data controller
 name, email id, phone number
FreshDesk To provide support (tickets, issues and bugs)
  1. Employees of the data controller
 name, email id, phone number
Slack To provide support (Locus internal instant messaging)
  1. Employees of the data controller
 name, email id, phone number
Google Workspace For email communication and data storage (Locus internal data storage)
  1. Employees of the data controller
  2. Contractors of the data controller
 name, email id, phone number
AWS All data processing and storage requirements
  1. Employees of the data controller
  2. Contractors of the data controller
  3. End user/customer of the data controller
 name, email, phone number, address
Plivo To send SMS to end customer
  1. Contractors of the data controller
  2. End user/customer of the data controller
 name, phone number
Docusign For signing legal documents
  1. Employees of the data controller
 name, email id, designation, signature
Google Maps To provide Geocoding and routing services
  1. End user/customer of the data controller
 address
Here Maps To provide Geocoding and routing services
  1. End user/customer of the data controller
 address
Zenrin Maps To provide Geocoding and routing services
  1. End user/customer of the data controller
 address
Auth0 Identity and Access Management
  1. Contractors of the data controller
  2. End user/customer of the data controller
 name, email id, phone number
Glean To provide support (Locus internal note taking & enterprise search)
  1. End user/customer of the data controller
 name, email id, phone number
Gainsight For managing customer relationship and account management
  1. End user/customer of the data controller
 name, email id, phone number
Pendo For web and mobile usage analytics
  1. End user/customer of the data controller
 name
EShipz For order delivery purposes (Shipflex : 3PL)
  1. End user/customer of the data controller
 name, address, phone number