How can Locus help me give a better customer experience?

Locus can help your end customer know where his/her goods are, the ETA of the goods, any possible delays/diversions, among other notifications. We can customize the number of touch points needed depending on your requirement.

Can I send across a tracking link to my customer so as to keep tabs on the last-mile rider in realtime?

Yes. You can send across a tracking link to the customer so that he/she can view where the last-mile rider is, in real-time.

How does Locus route optimization work?

Locus' route optimization is based on heuristics and meta-heuristics. Locus provides operationally feasible and optimized routes as compared to the other software in the market.

How do you take care of separate planning for upcountry and local in secondary mile route planning from same warehouse?

We do release updates periodically, but don't worry, these will not hamper your operations.

Can Locus help in capturing the unloading time?

Yes, the Locus delivery app can captures time stamp information, on various instances, using which the actual unloading time can be computed.

Does Locus factor in traffic parameters and route restrictions which are applicable to different vehicles while planning?

Yes. Real-time traffic parameters and route restrictions for different types of vehicles are considered while planning.

How can Locus help in enhancing customer delight?

Locus can help enhance customer delight by providing supply chain visibility to the end customer. The end customer will know where his/her goods are, ETA, delays/diversions and other important notifications. Locus can customize the number of touchpoints as per the requirements.

Can routes be planned in such a way that both the pick-up and drop can be done by same vehicle?

Yes, a multi-pickup and multi-drop usecase, where each customer drop has a specific vendor pickup or a buyer-seller combination, can be handled on Locus.

Retail Logistics - Omnichannel Retail Fulfillment Solutions

Why retail companies are choosing the Locus platform

The Locus platform acts as a single source of truth for your multi-channel retail fulfillment.

With accurate order management, daily dispatch planning, smart rider allocation, dynamic and scheduled route planning and end-to-end visibility, reach customers faster across varied fulfillment channels, save on-road time and build greater trust with your customers.

Fulfill delivery promises at scale

From accepting orders to allocation, route optimization and tracking, manage the complete order cycle on a single platform.

Utilize the full potential of your fleet

With real-time order allocation and smart fleet mix recommendations, ensure your fleet is working at optimal capacity everyday.

Make on-time deliveries the standard

Delivery partners can keep track of upcoming deliveries, plan the quickest routes and upload important proof of delivery details on a single app.

Run a tight ship, always

Track and trace every delivery in real-time with our platform, and counter any possible delays through timely alerts and notifications.

Engage in meaningful dialogue with customers

Build better loyalty by sharing real-time their delivery status, ETAs and order updates with your customers.

Get the bigger picture

Uncover and resolve underlying inefficiencies through our platform’s deep analytics and gain actionable insights.

Enhance customer satisfaction with successful First Attempt Delivery Rates (FADR)

With delivery windows getting compressed, a delightful customer experience becomes a key differentiator of growth. The Locus platform

Enables your customers to choose delivery timings based on their preference and convenience
Empowers your last-mile delivery operations by scaling more orders per day based on the graded priority and available resources
Minimizes inaccuracies in the last-mile by keeping your delivery staff well informed, thereby reducing missed deliveries

To learn more about FADR and how a logistics dispatch software can help with improving your deliveries, click here

Mitigate on-ground blind spots with advanced track & trace

Disparate on-ground visibility limits dispatchers’ ability to quickly respond to escalations, a key factor in causing delays and missed deliveries.

With a customized tracking link for enhanced visibility across multiple channels, the Locus platform

Offers a bird’s eye view of fulfillment activities, allowing retailers to anticipate and resolve potential hurdles
Builds more transparency and trust with customers by sharing real-time ETAs and turn-by-turn navigation updates

To know more about last-mile visibility and how it can help you save on-ground mishaps, click here

Scale demand variability

As peak season hits, retailers find it tough to navigate the logistical crunch. The high demand and low supply account for longer lead times and more unhappy customers.

With the Locus platform you can

Ship through Locus's vast carrier network and allocate upcoming orders based on real-time business and order-specific constraints.
Easily manage and respond to demand variability by leveraging a smart fleet mix.
Accommodate order volumes of any scale with a choice of diversified fulfillment options

To know more about handling demand surges and how you can scale easily with Locus, click here

Smart scheduling for optimal resource utilization

A high driver attrition rate–nearly 91% is one of the major concerns among retailers. Unbalanced schedules, long working hours, and unplanned tasks are also long-standing challenges for brands.

The Locus platform:

Powers your driver scheduling process by organizing driver shifts & tracking vehicle availability in advance
Enables dispatchers to plan for upcoming holidays, drivers' day-offs, and sick days
Allows you to tactfully distribute workload among available drivers and play a significant role in making them happy

To know more about resource optimization and how you can manage your riders more effectively, click here

How Locus helps businesses grow

Croma

How Locus solutions helped TATA Croma streamline retail logistics

BigBasket

Ensuring 99.5% SLA adherence for 10m grocery customers

Cars24

Route optimization for India’s largest used car buying platform

View all our customer stories

Resources & Insights

Hoffnung kommt in Form von KI für Big-Box-Stores

geschichte lesen

Locus’ guide To omnichannel fulfillment

geschichte lesen

Why changing dynamics in Middle East’s retail sector mean new growth opportunities

geschichte lesen

View all our resources

Häufig gestellte Fragen

Locus kann Ihrem Endkunden helfen, unter anderem zu wissen, wo sich seine Waren befinden, die ETA der Waren, mögliche Verzögerungen / Umleitungen. Wir können die Anzahl der benötigten Berührungspunkte je nach Ihren Anforderungen anpassen.

Ja. Sie können über einen Tracking-Link an den Kunden senden, damit dieser in Echtzeit sehen kann, wo sich der Fahrer der letzten Meile befindet.

Die Routenoptimierung von Locus basiert auf Heuristiken und Meta-Heuristiken. Locus bietet betrieblich realisierbare und optimierte Routen im Vergleich zu der anderen Software auf dem Markt.

Wir veröffentlichen regelmäßig Updates, aber keine Sorge, diese behindern Ihren Betrieb nicht.

Ja, die Locus Delivery App kann in verschiedenen Fällen Zeitstempelinformationen erfassen, anhand derer die tatsächliche Entladezeit berechnet werden kann.

Ja. Echtzeit-Verkehrsparameter und Routenbeschränkungen für verschiedene Fahrzeugtypen werden bei der Planung berücksichtigt.

Locus kann dazu beitragen, die Kundenzufriedenheit zu steigern, indem es dem Endkunden Transparenz über die Lieferkette bietet. Der Endkunde weiß, wo sich seine Waren befinden, ETA, Verzögerungen / Umleitungen und andere wichtige Benachrichtigungen. Locus kann die Anzahl der Kontaktpunkte gemäß den Anforderungen anpassen.

Ja, ein Multi-Pickup- und Multi-Drop-Anwendungsfall, bei dem jeder Kunden-Drop einen bestimmten Lieferanten-Pickup oder eine Käufer-Verkäufer-Kombination hat, kann auf Locus abgewickelt werden.

We are growing...

99.5%

on-time
deliveries

$200m+

logistics
cost saved

650m+

deliveries
in 400+ cities

Schedule a meeting with Locus

How can Locus help manage your logistics?

Die proprietäre Geokodierungs-Engine von Locus wandelt die unscharfsten Adressen in präzise geografische Koordinaten um und hilft so Ihren Führungskräften vor Ort, Adressen leicht zu finden.
Digitize all your operational variables such as fleets, delivery persons etc. to come up with the best route plan every day.
Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle (fleet)—with a birds-eye view of your entire operations.
Erstellen Sie Ihre eigenen Berichte und analysieren Sie wichtige Parameter, die Sie für wichtige Entscheidungen benötigen.

Join Industry Leaders:

43m+ miles

Reduction in distance traveled

18m+ tons

Reduction in GHG emissions

$200 m

Savings in logistics costs

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Manage multi-channel retail fulfillment seamlessly

Trusted by leading brands in 30+ countries

Why retail companies are choosing the Locus platform

Fulfill delivery promises at scale

Utilize the full potential of your fleet

Make on-time deliveries the standard

Run a tight ship, always

Engage in meaningful dialogue with customers

Get the bigger picture

Enhance customer satisfaction with successful First Attempt Delivery Rates (FADR)

Mitigate on-ground blind spots with advanced track & trace

Scale demand variability

Smart scheduling for optimal resource utilization

How Locus helps businesses grow

Resources & Insights

Häufig gestellte Fragen

Wie kann Locus mir helfen, ein besseres Kundenerlebnis zu erzielen?

Kann ich über einen Tracking-Link an meinen Kunden senden, um den Last-Mile-Fahrer in Echtzeit im Auge zu behalten?

Wie funktioniert die Locus-Routenoptimierung?

Wie kümmern Sie sich um die getrennte Planung für die Routenplanung für Land- und Ortsmeilen im Sekundärbereich von demselben Lager aus?

Kann Locus bei der Erfassung der Entladezeit helfen?

Berücksichtigt Locus bei der Planung Verkehrsparameter und Routenbeschränkungen, die für verschiedene Fahrzeuge gelten?

Wie kann Locus dazu beitragen, die Kundenzufriedenheit zu steigern?

Können Routen so geplant werden, dass sowohl die Abholung als auch die Abgabe mit demselben Fahrzeug erfolgen können?

We are growing...

99.5%

$200m+

650m+

Accelerate your retail growth with Locus

Schedule a meeting with Locus

43m+ miles

18m+ tons

$200 m