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Mengaktifkan kepuasan pelanggan melalui logistik cerdas di E-grocery

Dengan operasi di 25+ kota dan lebih dari 18,000+ produk di platformnya, pemain e-grocery terkemuka di India ingin menurunkan biaya logistik, mencapai kepuasan pelanggan tingkat tinggi, dan mengelola operasi dalam skala besar. Pelajari bagaimana Locus membantu memaksimalkan pemanfaatan volume dan pesanan per kendaraan serta meminimalkan jarak yang ditempuh, juga memastikan pengiriman tepat waktu yang mengarah pada peningkatan kepuasan pelanggan.

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Resources & Insights

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Mengaktifkan kepuasan pelanggan melalui logistik cerdas di E-grocery

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A word from our customers

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Mahesh Kumar J

Chief Technology Officer

For an early-stage startup like ours with complex last-mile delivery requirements, Locus helped solve the problem of planning and deliveries so effectively that we were able to scale our operations without worrying about the complexity involved in route or capacity planning.

Their API integration helped us automate the entire planning process and minimize the effort required to orchestrate complex last-mile delivery workflows across our warehouses.

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Eddy Sutisna

Director

After six months of implementation in our largest Distribution Centre (Central DC), we received many benefits, including 10% efficiency in delivery cost without reducing our service level, thanks to Locus. The route planning process is now more standardized and faster, so the team is more focused on monitoring and solving other problems.

Finally, the volume utilization has increased among riders and performance measurement has become more accurate. Now we are launching Locus in two other DCs.

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Kashif Nawaz

Technical Project Manager

We implemented Locus’ last mile solution at The Petshop (dubaipetfood.com) and we are glad we did.

It was much-needed support, especially during the pandemic time. This partnership helped us increase the per-day productivity of our drivers. We realized that Locus is able to plan bulk deliveries with unmatched accuracy and the backend is very robust in identifying the pinpoint locations, thus ensuring a hassle-free delivery experience. Thanks to Locus, we were able to reduce the planning time effort by 70% and also increase our delivery rate by 20% while always keeping our customers informed.

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Randhir Page

Head of E-commerce

Ketika kami hendak mengoptimalkan jarak tempuh terakhir kami, kami mencari vendor yang dapat membantu kami memberikan nilai tidak hanya untuk bisnis kami tetapi juga pelanggan kami.

That’s when we found Locus, a partner with an abundance of experience in optimization with clients across the spectrum both in terms of industry and geography. Their robust tool allows our teams to always optimally distribute orders based on the available fleet in next to no time allowing us to meet our SLAs. Traditionally without Locus, this would take hours and unnecessary effort. With the many lessons learned, now, in a post-Covid environment, we, as retailers, need to be ready to handle any unexpected surges in demand. With Locus, we have the confidence to know that no matter the circumstance, we won’t lose the trust our customers have placed in us to serve them each day on time.

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Abhinav Pulavarthi

Co-Founder

Collaborating with Locus was a much-needed shot in the arm for us in fulfilling our deliveries, especially during the pandemic time. This partnership helped us in handling at least 40% more deliveries per day. Locus is second to none when it comes to planning bulk order deliveries.

One of USPs Locus is planning and scheduling of bulk orders and the back end is so robust in identifying the pinpoint locations, which will come in handy for a very smooth hyperlocal delivery experience.

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Prashant Tandon

CEO & Founder

Kami mulai menggunakan layanan Locus beberapa bulan yang lalu dan merasakan manfaatnya dalam mengelola operasi lapangan kami. Locus membantu kami dalam menciptakan transparansi dan mengelola kekuatan lapangan logistik kami dengan lebih baik.

Tim Locus juga sangat mudah didekati dan bersedia membantu dengan kebutuhan unik kami.

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Ly Trung Kien

Group Logistics Manager

We use Locus for real-time tracking of delivery shipments. This provides us transport visibility, helping us manage trucks more closely and proactively detect the possible issue and update delivery status to customers.

In addition, the E-POD management solution saves us a lot of time and effort, as all information is stored on the Locus platform. We are glad to be working with Team Locus.

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Abhishek Sikka

Lead Product Manager

We use Locus primarily for our vehicle service team to schedule doorstep services, pickup requests, and installation of charging solutions. Before Locus, we did not have a scalable solution. We slowly adopted Locus’ end-to-end solutions as we had to do quite a few customizations. We now do our entire service booking and service operation journey on Locus.

Solusinya telah diterima dengan sangat baik oleh tim operasional kami. Metrik kami telah meningkat secara signifikan. Ather Energy telah membuat nama untuk dirinya sendiri dengan pengalaman industri terkemuka dan Locus telah memainkan peran penting dalam hal itu.

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Gaurav Singh

Technical Architect

Locus menyediakan alat yang sepenuhnya interaktif bagi kami untuk merencanakan dan melacak pengiriman kami. Kami tidak hanya dapat menghemat 15% dari biaya logistik kami, tetapi juga dapat melacak armada kami secara langsung selama jam operasi.

Kudos untuk membuat produk yang luar biasa untuk tim Locus.

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Amit chaudhary

Chief Operating Officer

Locus provides a powerful routing solution that handles all our real-life situations. They are invaluable to our daily operations and have helped us increase the tasks per agent by 20% with 80% of the orders completed within SLAs.

Apart from this, Locus' team is very responsive and flexible. They customized features like rescheduling and reassign based on our needs. These are very important in the services sector as it increases the visibility of available agents and helps manage our fleet with ease. Lenskart's home eye check-up on-demand feature is powered by Locus.

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Paul Adams

Chief Operating Officer

Solusi Anda sangat baik untuk organisasi kami. Kami menggunakan beberapa toko dan beberapa truk dan ini bisa menjadi sedikit rumit tetapi Locus membuatnya sederhana. Tim Locus sangat responsif dan tidak pernah membiarkan masalah memengaruhi pelanggan kami. Kami menghargai kemitraan dan profesionalisme dari tim Locus dan telah merekomendasikan solusi ini ke bisnis lain.

Over the last six months, Locus has issues with our delivery routing a thing of the past. With just a few clicks our deliveries are routed and my drivers are on the road. If I ever do have a problem and need help, their customer service is phenomenal. I’ve gotten responses back within the hour if I ever have an issue. And they keep me updated on the issue until it is resolved. I cannot wait to see what new features they come up with in the future to benefit our company.

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Albert Koto

Senior Logistics and Operation Manager

Kami menyadari bahwa kami membutuhkan TMS untuk memastikan perutean yang lebih cepat dan layanan pengiriman yang efisien, karena proses operasi kami yang unik: pengiriman semi-grosir. Kami menggunakan perutean berbasis excel manual, yang hanya mengakomodasi beberapa variabel, dan membutuhkan waktu minimal dua jam untuk memulai perutean. Setelah menilai beberapa pemain, kami memutuskan untuk menggunakan Locus karena mereka bersedia untuk berkembang bersama.

Thanks to Locus’ state-of-the-art technology and supportive engineering and account teams, we launched Locus in 24 of our DCs in less than two months. Today, Locus is fully merged with our operation process and plays a pivotal role in ensuring end-to-end fulfillment, from routing to POD. Here’s to growing together!

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Belal EL-Megharbel

Group Logistics Manager

Locus provided MaxAB with the platform to develop into the next level with regards to last-mile dispatching efforts which is essential to ensuring the company is aligned with its strategic vision of sustainable growth with an eye for cost efficiency. Through an automated dispatching tool, last-mile operations shifted from manual dispatching of daily orders onto trucks, serving our customers more efficiently, providing much-improved service level agreements. Different customization variables (which include order weight, truck CBM, retailer geo locations) provided by Locus’ platform have enabled the logistics team to test different simulations reaching the optimal combination of variable levels which resulted in an increase in productivity by ~ 25%.

Regarding cost, Locus has assisted in directing us towards the optimal set of order sizes per trip relative to district density, thus setting more effective pricing structures and utilizing our fleet base more effectively to cover the daily outbound volume required resulting in optimizing cost by ~15%. MaxAB is looking forward to future collaboration with Locus and leveraging more platform features which will enhance the company's logistical infrastructure beyond last-mile operations, hopefully expanding to optimizing on first and middle-mile operations through live ops tools.

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Fajar Elektro

GM Supply Chain

As a company growing every year, with 15 branches all over Indonesia and more on the way, we began using the transport system a few years ago to deliver more accurate, reliable and real-time data for our necessary analysis. This included a higher control and better monitoring of the units.

We use Locus for dynamic planning to support our delivery routes, as well as for tracking last-mile delivery. Locus capabilities can handle various business constraints. With its powerful routing solution, Locus helped us increase the delivery SLA to 95% and reduced the number of vehicles in use by 18% in one year. In addition to this, Locus’ customer support team is responsive whenever the on-ground team faces issues.

We are eager to achieve the ‘Efficient, Effective and Economic’ (EEE) goal with Locus.

  • Penggunaan unit yang efisien membawa kami ke pengoptimalan unit.
  • Perutean yang efektif membantu kami menghemat waktu.
  • Perutean ekonomi membantu kami menghemat biaya.

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Wren Paul Jr.

Sr. Vice president

Berkolaborasi dengan Locus adalah upaya yang sangat dibutuhkan bagi kami dalam memenuhi pengiriman kami tepat waktu. Kemitraan ini membantu kami dalam mempersingkat waktu yang dibutuhkan untuk mempersiapkan rute yang akurat dan hemat biaya.

The USP of Locus is planning, scheduling, and tracking of vehicles. It has a very user-friendly and simple to use and understand UI, and would surely recommend this solution to all businesses in the hyperlocal space.

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VS Sudhakar

Co-Founder & Executive Director

Kami menggunakan Locus untuk merencanakan rute pengiriman kami secara otomatis dan melacak pengiriman jarak jauh kami. Mereka telah bekerja sama dengan tim Produk kami untuk terus meningkatkan kualitas produk.

The new feature which they deployed recently with real-time alerts and planned vs. actual comparison in an extremely simple UI has really helped our Ops teams manage the last-mile deliveries effectively. We are happy with the commitment they have to the client's needs and the focus on constant improvement.

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Ashish Garg

Lead – Demand Generation

Pemanfaatan sumber daya penjualan secara optimal adalah salah satu tantangan paling nyata yang kami hadapi di negara seperti India. Locus telah membantu kami dalam membuat rencana perutean harian yang dioptimalkan untuk penjualan Field officer (FOS) kami yang telah menghasilkan peningkatan produktivitas dan efisiensi.

Dengan Locus, kami dapat menjalankan hingga 90% dari rencana penjualan yang lebih baik. Kami sekarang dapat memastikan cakupan pelanggan maksimum yang mengoptimalkan pemanfaatan waktu sumber daya di lapangan kami yang membantu kami dalam meningkatkan pendapatan per sumber daya.

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Mohamed Khamis

Operations Manager

I am proud to be a part of Locus and consider it one of the key factors to success. This is an excellent and very professional team with a 24-hour-support.

Fleksibilitas dalam desain laporan, laporan salah satu hasil yang paling penting & berharga dari lokus. Kemampuan Luas untuk memenuhi kebutuhan bisnis Anda. Monitor & kontrol sepanjang hari atas tim distribusi Anda. Pemanfaatan yang lebih baik dari kendaraan Anda. Tambahkan lebih dari 10% efisiensi yang jauh lebih besar dalam fase peluncuran dengan keandalan & penghematan waktu yang lebih tinggi.

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ACCELERATE YOUR GROWTH WITH LOCUS

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Schedule a meeting with Locus

How can Locus help manage your logistics?

  • Mesin geocoding milik Locus mengubah alamat yang tidak jelas menjadi koordinat geografis yang akurat sehingga membantu eksekutif di lapangan agar menemukan alamat dengan mudah.
  • Digitize all your operational variables such as fleets, delivery persons etc. to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle (fleet)—with a birds-eye view of your entire operations.
  • Buat laporan dan analisis parameter penting yang Anda butuhkan unutk membuat keputusan penting.

Join Industry Leaders:

43m+ miles

Reduction in distance traveled

18m+ tons

Reduction in GHG emissions

$200 m

Savings in logistics costs
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