Increasing demand for same-day delivery has forced businesses to quicken their delivery process. But a faster delivery that meets a locked door does not satisfy a customer. Failed delivery makes customers unhappy and increases logistics costs.

Consumers equally value choice. 86% feel that retailers should offer the ability to “choose the most convenient delivery option for me at the time of ordering”. Some 87% of retailers agree this is important to consumers, but the need is not yet being met with 47% of consumers reporting that the delivery option they want is “sometimes, rarely or never” available. - Global customer experience trends, Setting the bar, Oracle Survey, 2019

What is a time slot management system?

Time slot management system allows customers to choose delivery timings based on their convenience and availability. It helps businesses plan deliveries efficiently and improve customer satisfaction.

Many companies in white-glove services such as furniture, retail, home services, e-grocery and pharmacy are now providing convenient delivery windows to their customers.

4 ways time slot management improves your last-mile logistics

A dynamic time slot management enhances logistics planning and execution in several ways.

Dispatch planning and process

By enabling a sequence of shipments from booked time-frames, it optimizes the dispatch planning process. Helps carriers book their preferred time slots through a cloud-based platform, reducing manual intervention and truck waiting times.

Dispatch planning and process
First Attempt Delivery Rate

First Attempt Delivery Rate

By delivering goods at customers’ preferred delivery window, it reduces the number of failed deliveries. Time slot management system increases First Attempt Delivery Rates (FADR), saving costs involved in storing, shipping and delivering undelivered parcels.

Visibility

Enables fleet managers to stay on top of on-ground operations by communicating better with customers and gaining more control over logistics activities.

Provides a dashboard view of entire last-mile delivery process including:

This brings greater visibility to the last-mile logistics operations. Overall, it enables logistics managers to take effective measures when there are unnecessary delays.

Visibility
Customer experience

Customer experience

It improves the consistency of on-time deliveries for delivery businesses. On-time deliveries of preferred customer time slots make them feel more valued by a brand. This improves their overall buying experience, leading to improved customer satisfaction and brand loyalty.

Accelerate your parcel delivery speed with a smarter logistics solution

Supply chain enterprises are supposed to cope with dynamic customer demands by improving their logistical services. A time-slot management tool comes in handy for delivery planning and execution.

Locus time slot management system optimizes truck handing and improves efficiency. Its centralized communication platform serves varied logistical requirements. It enables quicker on-ground operations while minimizing waiting time and maximizing customer satisfaction.

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How can Locus help manage your logistics?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

Join Industry Leaders:

$100 M+
Logistics costs reduced
100+ Years
Planning time saved
6300 + Tonnes
GHG emissions reduced

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