Time Slot Management: Keeping up With Evolving Customer Expectations
Increasing demand for same-day delivery has forced businesses to quicken their delivery process. But a faster delivery that meets a locked door does not satisfy a customer. Failed delivery makes customers unhappy and increases logistics costs.
Consumers equally value choice. 86% feel that retailers should offer the ability to “choose the most convenient delivery option for me at the time of ordering”. Some 87% of retailers agree this is important to consumers, but the need is not yet being met with 47% of consumers reporting that the delivery option they want is “sometimes, rarely or never” available. - Global customer experience trends, Setting the bar, Oracle Survey, 2019
What is a time slot management system?
Time slot management system allows customers to choose delivery timings based on their convenience and availability. It helps businesses plan deliveries efficiently and improve customer satisfaction.
Many companies in white-glove services such as furniture, retail, home services, e-grocery and pharmacy are now providing convenient delivery windows to their customers.
4 ways time slot management improves your all-mile logistics
A dynamic time slot management enhances logistics planning and execution in several ways.
Dispatch planning and process
By enabling a sequence of shipments from booked time-frames, it optimizes the dispatch planning process. Helps carriers book their preferred time slots through a cloud-based platform, reducing manual intervention and truck waiting times.
First Attempt Delivery Rate
By delivering goods at customers’ preferred delivery window, it reduces the number of failed deliveries. Time slot management system increases First Attempt Delivery Rates (FADR), saving costs involved in storing, shipping and delivering undelivered parcels.
Visibility
Enables fleet managers to stay on top of on-ground operations by communicating better with customers and gaining more control over logistics activities.
Provides a dashboard view of entire all-mile delivery process including:
- Predictive alerts
- Accurate ETAs
- Live order tracking status
- Dynamic routing
This brings greater visibility to the all-mile logistics operations. Overall, it enables logistics managers to take effective measures when there are unnecessary delays.
Customer experience
It improves the consistency of on-time deliveries for delivery businesses. On-time deliveries of preferred customer time slots make them feel more valued by a brand. This improves their overall buying experience, leading to improved customer satisfaction and brand loyalty.
Accelerate your parcel delivery speed with a smarter logistics solution
Supply chain enterprises are supposed to cope with dynamic customer demands by improving their logistical services. A time-slot management tool comes in handy for delivery planning and execution.
Locus time slot management system optimizes truck handing and improves efficiency. Its centralized communication platform serves varied logistical requirements. It enables quicker on-ground operations while minimizing waiting time and maximizing customer satisfaction.
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