Increasing demand for same-day delivery has forced businesses to quicken their delivery process. But a faster delivery that meets a locked door does not satisfy a customer. Failed delivery makes customers unhappy and increases logistics costs.
Consumers equally value choice. 86% feel that retailers should offer the ability to “choose the most convenient delivery option for me at the time of ordering”. Some 87% of retailers agree this is important to consumers, but the need is not yet being met with 47% of consumers reporting that the delivery option they want is “sometimes, rarely or never” available. - Global customer experience trends, Setting the bar, Oracle Survey, 2019
Time slot management system allows customers to choose delivery timings based on their convenience and availability. It helps businesses plan deliveries efficiently and improve customer satisfaction.
Many companies in white-glove services such as furniture, retail, home services, e-grocery and pharmacy are now providing convenient delivery windows to their customers.
A dynamic time slot management enhances logistics planning and execution in several ways.
By enabling a sequence of shipments from booked time-frames, it optimizes the dispatch planning process. Helps carriers book their preferred time slots through a cloud-based platform, reducing manual intervention and truck waiting times.
Enables fleet managers to stay on top of on-ground operations by communicating better with customers and gaining more control over logistics activities.
Provides a dashboard view of entire last-mile delivery process including:
This brings greater visibility to the last-mile logistics operations. Overall, it enables logistics managers to take effective measures when there are unnecessary delays.
It improves the consistency of on-time deliveries for delivery businesses. On-time deliveries of preferred customer time slots make them feel more valued by a brand. This improves their overall buying experience, leading to improved customer satisfaction and brand loyalty.
Supply chain enterprises are supposed to cope with dynamic customer demands by improving their logistical services. A time-slot management tool comes in handy for delivery planning and execution.
Locus time slot management system optimizes truck handing and improves efficiency. Its centralized communication platform serves varied logistical requirements. It enables quicker on-ground operations while minimizing waiting time and maximizing customer satisfaction.
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