9 Ways Dispatch Planning Software Benefits Field Service Businesses
“We are seeing the race against a clock with logistics.”
In 2022, the topmost priority for field service businesses is to handle their service logistics efficiently. As demand for field service businesses grows, they are faced with a multitude of issues in planning their all-mile dispatch operations. Find out how dispatch planning software benefits field service businesses businesses:
Provides the best possible and accurate Expected Time of Arrival (ETA) with flexible time-slot options
Assigns best-fit executives based on customer request, priority, Service Line Agreements (SLA), and constraints.
Tracks live status of service staff and alerts them when there are service deviations.
Helps them dynamically schedule service requests when customers cancel or reschedule service appointments.
Dispatchers can track the fleet and intervene during any point in the fulfillment journey to respond to on-ground challenges or exceptions to make sure SLAs are not compromised.
Helps them rectify errors in service fulfillment and improve their serviceability quotient.
Sends real-time progress to customers on a dedicated white-label page, thereby avoiding missed appointments or miscommunication.
Customers can get in touch with your customer service team/driver through multiple communication options like chat and phone via the tracking page.
Help dispatchers plan for any uncertainties like holidays, sick days and time off ahead of time to reduce capacity issues.
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