In a post-pandemic world, consumers have taken to purchasing products through online channels in record numbers. And businesses looking to make their mark need to provide the best customer experience possible. Read on to know why customer experience highly depends on cracking the last-mile space.

E-commerce takes center stage:

e-commerce opportunity

$9 trillion

Size of retail e-commerce opportunity by 2025
 

*Source: Mckinsey
e-commerce parcels delivered

70-80%

Percentage of e-commerce parcels delivered to doorsteps
 

*Source: Mckinsey
Fast and reliable service

Fast and reliable service

The top priority of 41% of 8600+ consumers surveyed in June 2021

*Source: PwC’s June 2021 Global Consumer Insights Pulse Survey

Clearly, optimizing last-mile delivery is crucial for customer satisfaction. So what makes it a tough nut to crack?

Because uncertainties in the supply chain and a tremendous surge in the volumes of goods lead to:

Capacity crunch faced by carriers

Capacity crunch faced by carriers

Longer delivery times

Longer delivery times

Fewer choices for delivery time slots for customers

Fewer choices for delivery time slots for customers

Higher delivery costs

Higher delivery costs

What is a TMS?

Transportation Management Systems are applications that make the physical transportation of goods a more efficient process.

How can they help?

Mode and carrier selection

Mode and carrier selection

Settlements

Settlements

Analytics

Analytics

Fleet Optimization

Fleet Optimization

Visibility across the supply chain

Visibility across the supply chain

Operational Planning and Execution

Operational Planning and Execution

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Schedule a meeting with Locus

How can Locus help manage your logistics?

  • Locus’ proprietary geocoding engine converts the fuzziest of the addresses into precise geographical coordinates thereby helping your on-ground executives locate addresses easily.
  • Digitize all your operational variables such as fleets, delivery persons, etc to come up with the best route plan every day.
  • Track your orders in real-time with the Locus Live Dashboard. Locus’ last-mile delivery app Locus On The Road (LOTR) helps delivery partners process orders.
  • Visualize and tweak your scheduled plans via three key metrics— geography, time, & vehicle(fleet)—with a birds-eye view of your entire operations.
  • Build your own reports and analyze important parameters that you need to make key decisions.

Join Industry Leaders:

$100 M+
Logistics costs reduced
100+ Years
Planning time saved
6300 + Tonnes
GHG emissions reduced

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