Cracking the Code:
Customer Experience and the All-Mile
In a post-pandemic world, consumers have taken to purchasing products through online channels in record numbers. And businesses looking to make their mark need to provide the best customer experience possible. Read on to know why customer experience highly depends on cracking the all-mile space.
E-commerce takes center stage:
Fast and reliable service
The top priority of 41% of 8600+ consumers surveyed in June 2021
*Source: PwC’s June 2021 Global Consumer Insights Pulse SurveyClearly, optimizing all-mile delivery is crucial for customer satisfaction. So what makes it a tough nut to crack?
Because uncertainties in the supply chain and a tremendous surge in the volumes of goods lead to:
Capacity crunch faced by carriers
Longer delivery times
Fewer choices for delivery time slots for customers
Higher delivery costs
What is a TMS?
Transportation Management Systems are applications that make the physical transportation of goods a more efficient process.
How can they help?
Mode and carrier selection
Settlements
Analytics
Fleet Optimization
Visibility across the supply chain
Operational Planning and Execution
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