In a post-pandemic world, consumers have taken to purchasing products through online channels in record numbers. And businesses looking to make their mark need to provide the best customer experience possible. Read on to know why customer experience highly depends on cracking the last-mile space.
Size of retail e-commerce opportunity by 2025
Percentage of e-commerce parcels delivered to doorsteps
The top priority of 41% of 8600+ consumers surveyed in June 2021*Source: PwC’s June 2021 Global Consumer Insights Pulse Survey
Because uncertainties in the supply chain and a tremendous surge in the volumes of goods lead to:
Capacity crunch faced by carriers
Longer delivery times
Fewer choices for delivery time slots for customers
Higher delivery costs
Transportation Management Systems are applications that make the physical transportation of goods a more efficient process.
Mode and carrier selection
Visibility across the supply chain
Operational Planning and Execution
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