Truckers are required to work for a maximum time of 14 hours a day, with a limit of 11 hours spent driving. - Hours of Service Regulations established by the Federal Motor Carrier Safety Administration.
On-ground staff spend around half a day on the road. When their workflows are not simplified, they face intense pressure during those long hours.
business growth. But building a happier on-ground team is difficult when they have the toughest time on the road.
Spending long hours on the road
Difficulty in identifying exact delivery locations
Ad-hoc orders interfering with existing schedules
Meeting unrealistic Expected Time of Arrival (ETA) targets
Communication gaps with operation managers
The most important step towards building a happier on-ground workforce is to simplify their last-mile operations.
Generate optimal routes that factor multiple real-world constraints like time windows, vehicle capacity, traffic and location. Anticipate disruptions and resolve exceptions through predictive alerts and notifications, to minimize the time and distance your on-ground staff spends fulfilling orders.
Searching for the right address makes it difficult for on-ground staff to complete their tasks on-time. Map addresses accurately so that on-ground staff reach precise customer locations without any ambiguity.
Setting unrealistic ETA targets with minimal time between stops makes it difficult for your on-ground staff when they encounter minor delays. Set realistic Expected Times of Arrival using data insights on past orders, so that they don’t miss out due to minor delays.
Equip your on-ground staff with modern last-mile delivery technology. It simplifies your communication with them, enables you to measure their performance, understand their problems and reward them with incentives. It also enables drivers to handle exceptions like returns, cancellations, and reattempts in real-time.
Empower drivers with instant access to their current and potential earnings by streamlining payment structures on an integrated contract library. Creating a single channel visibility system can be a huge time saver for drivers and can help managers track performance and progress better.
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