Truckers are required to work for a maximum time of 11 hours a day. - Hours of Service Regulations, Federal Motor Carrier Safety Administration.
On-ground staff spend around half a day on the road. When their workflows are not simplified, they face intense pressure during those long hours.
Happier teams create satisfied customers, who in turn fuel business growth. But building a happier on-ground team is difficult when they have the toughest time on the road.
Spending long hours on the road
Difficulty in identifying exact delivery locations
Ad-hoc orders interfering with existing schedules
Meeting unrealistic Expected Time of Arrival (ETA) targets
Communication gaps with operation managers
The most important step towards building a happier on-ground workforce is to simplify their last-mile operations.
Generate optimal routes that factor multiple real-world constraints like time windows, vehicle capacity, traffic and location. It reduces distance traveled and minimizes the time your on-ground staff spends fulfilling orders.
Searching for the right address makes it difficult for on-ground staff to complete their tasks on-time. Map addresses accurately so that on-ground staff reach precise customer locations without any ambiguity.
Piling up urgent deliveries makes it difficult for your on-ground staff to fulfill their existing orders on-time. Assign ad-hoc deliveries in a way that does not disturb their existing schedules.
Setting unrealistic ETA targets with minimal time between stops makes it difficult for your on-ground staff when they encounter minor delays. Set realistic ETAs using data insights on past orders, so that they don’t miss out due to minor delays.
Equip your on-ground staff with modern last-mile delivery technology. It simplifies your communication with them, enables you to measure their performance, understand their problems and reward them with incentives.
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