# Track and Trace

## Build end-to-end visibility into all stages of order fulfillment

Locus Track and Trace helps logistics teams monitor resources on the ground and manage delivery exceptions effectively. It provides real-time visibility across fulfillment operations so stakeholders can respond faster to disruptions, track driver availability, and share last-minute route updates.

## Power all-mile excellence on the ground

Track and Trace enables end-to-end, real-time visibility for all stakeholders across all-mile operations. It supports quicker responses to unexpected on-ground situations, improves coordination with drivers, and strengthens stakeholder trust through reliable, transparent interactions.

**Operational impact highlighted by Locus:**

- **1.22B+** total deliveries optimized
- **$303M+** savings in logistics costs
- **99.5%** on-time deliveries

## Track and Trace Solutions

### Driver Companion App

The Driver Companion App uses advanced algorithms to automatically schedule daily pickups and deliveries while managing cancellations and returns efficiently. It helps maintain service-level agreements and maximize resource utilization.

### Control Tower

Control Tower provides end-to-end, real-time all-mile visibility across fulfillment channels. It helps dispatch teams anticipate and manage disruptions on the ground while improving transparency for stakeholders, from dispatch managers to drivers and end customers.

### Tracking Page

Tracking Page supports a more holistic post-purchase experience through centralized order tracking. It helps streamline order fulfillment and reduce customer support costs.

## Offer real-time order tracking to minimize customer support needs

### Improve escalation response times

Track and Trace empowers drivers and support teams to resolve on-ground exceptions faster through instant communication around order updates, cancellations, geofence breaches, and other events.

Teams can track driver availability in real time, share last-minute route updates, and assign new tasks on the go without needing to call the driver.

### Leverage real-time communication

Locus enables delivery coordination through a secure, branded communication channel, helping limit the risk of sensitive information breaches.

Drivers can access detailed message history from a single communication channel, making it easier to resolve information discrepancies and reference past context.

### Support long-term driver retention

Track and Trace helps build trust and empathy among ground teams through consistent, reliable interactions. This supports higher driver productivity and engagement over time."