# Locus Shipment Tracking System

Elevate customer satisfaction with a shipment tracking system that centralizes order tracking, streamlines fulfillment, and helps minimize support costs.

## Real-Time Visibility, From Order to Delivery

Locus Tracking Page delivers a holistic, consistently branded post-purchase experience for customers while helping businesses reduce support costs through centralized order status tracking.

It enables accurate real-time updates across fulfillment channels, including in-store pickups and outsourced deliveries, so customers stay informed throughout the order journey.

**Locus impact:**

- **1.22B+** total deliveries optimized
- **$303M+** savings in logistics costs
- **99.5%** on-time deliveries

## Keep Customers Informed From Checkout to Doorstep

### Track Orders From Anywhere

Build robust tracking into order fulfillment operations to support accurate, in-full deliveries while keeping customers informed at every stage of the delivery journey.

### Automatically Keep Customers Updated

Proactively notify customers about order status changes through preferred communication channels such as SMS, email, or push notifications.

### Manage Last-Minute Return Requests With Ease

Monitor deliveries from a centralized dashboard and respond quickly to customer requests to reschedule or cancel orders.

### Enable Faster Click & Collect Fulfillment

Support convenient Click & Collect experiences with real-time updates on order confirmation, fulfillment status, and pickup readiness.

### Deliver Consistent Branded Experiences

Provide customers with white-labeled tracking pages that reflect your brand and create a seamless post-purchase experience.

### Create Upsell Opportunities

Use customizable, branded tracking pages with promotional modules such as ads and banners to reduce cart abandonment and unlock new revenue opportunities.

## Trusted by Leading Brands

Locus is trusted by leading brands across 30+ countries, including Nestlé, Goodfood, Croma, Tata 1mg, BigBasket, and Lulu Group.

Locus is backed by Ingka Group, the world’s largest IKEA retailer, and built for long-term enterprise logistics transformation.

## Frequently Asked Questions

### What is the Locus shipment tracking system?

Locus’s shipment tracking capability is part of its end-to-end Decision-Intelligent TMS. It gives enterprises real-time visibility across every order, carrier, and fulfillment channel, from dispatch to final delivery.

It combines branded customer-facing tracking, predictive ETA alerts, and a control tower for operations teams to monitor deliveries, intervene when needed, and manage exceptions at scale.

### How does Locus Tracking Page reduce customer support costs?

Locus reduces support costs by triggering automated alerts through SMS, email, or push notifications whenever orders hit key status changes or delay thresholds.

This helps reduce inbound “where is my order” queries before they reach support teams. Operations teams also get a unified exception dashboard to identify and resolve issues proactively.

### Does Locus support different fulfillment channels?

Yes. Locus provides accurate real-time updates across fulfillment channels, including in-store pickups and outsourced deliveries.

### What is a white-labeled tracking page?

A white-labeled tracking page reflects your business branding and gives customers a seamless branded experience throughout the delivery journey.

### Can the tracking page support marketing and upselling?

Yes. The white-labeled tracking experience supports customizable promotional modules, allowing brands to surface relevant offers, cross-sells, or loyalty messaging during the post-purchase journey.

### How does Locus handle Click & Collect orders?

Locus helps customers pick up Click & Collect orders at their convenience by providing real-time updates on order confirmation, fulfillment status, and pickup readiness.

### Can customers reschedule or cancel orders through the tracking system?

Yes. Customers can request rescheduling or cancellations through the tracking interface. These requests are surfaced to operations teams in real time through a centralized dashboard, enabling immediate response or automated fulfillment based on configured business rules.

### What delivery performance does Locus achieve?

Locus highlights enterprise-scale performance across optimized deliveries, logistics cost savings, and on-time delivery, including 1.22B+ deliveries optimized, $303M+ in logistics cost savings, and 99.5% on-time deliveries."