# ShipFlex

ShipFlex is Locus’ smart multi-carrier parcel management platform, built to help retailers and online sellers ship every order with the best-suited carrier based on speed, cost, availability, and business constraints.

With automated order assignment, customizable rules, access to a network of 160+ carriers, and a single dashboard for tracking, ShipFlex helps businesses manage third-party deliveries with end-to-end visibility and a consistent customer experience.

## Simplify End-to-End Third-Party Deliveries

ShipFlex enables businesses to choose the optimal carrier for every order while expanding delivery reach through same-day and next-day options across a broad third-party carrier network.

It helps teams maintain a branded tracking experience for last-mile delivery, even when orders are fulfilled by external carriers.

**Impact at scale:**

- **1.22B+** total deliveries optimized
- **$303M+** savings in logistics costs
- **99.5%** on-time deliveries

## 160+ Carrier Partner Network

ShipFlex connects businesses to a growing network of third-party carriers, including FedEx, Loomis Express, RPX, Zomato, Shadowfax, Saudi Post, GLT Logistics, Dunzo, Porter, Delhivery, Shiprocket, Ninja Van, Lalamove, Pandago, and many more added every month.

## Customer Perspective

> “At Lulu International Group, as customer demand sky-rockets the complexity of managing our carrier network has proven to be a huge optimization opportunity. With Locus’ ShipFlex, we are looking to streamline third-party deliveries with rich carrier integrations, real-time tracking and more onto a single dashboard. This enables us to take full control of our third-party order-to-delivery process, operate more efficiently, and ensure timely deliveries, resulting in an enhanced customer experience.”

— **Shinhas Majeed**, Group General Manager, e-commerce, Lulu International Group

## Multi-Carrier Parcel Management: Challenges and Benefits

### Common Challenges

- Difficulty manually finding capacity during demand spikes
- Challenges in selecting the right carrier based on cost, service levels, and capacity
- Limited ability to offer convenient, flexible, and predictable fulfillment options
- Lack of visibility for dispatch teams and customers
- Inconsistent brand experiences across multiple carriers
- Existing TMS and WMS limitations around returns management, carrier contracts, label generation, and analytics

### ShipFlex Benefits

- Scale quickly with a reliable network of 160+ third-party carriers
- Automate third-party fulfillment from carrier selection to exception management
- Assign orders using custom business rules
- Offer on-demand, same-day, next-day, hyperlocal, and green delivery options
- Provide end-to-end order visibility for dispatch teams and customers
- Extend a consistent brand experience across third-party carrier deliveries

## Smart, Flexible, and Effective Parcel Management

### Expand Your Market With Minimal Investment

ShipFlex helps businesses scale delivery operations without major fleet investments or complex contracts by providing access to an extensive third-party delivery network.

### Streamline Carrier Processes With Automation

The platform uses an intelligent rule-based engine to automate carrier selection, order assignment, shipment tracking, schedule management, and exception handling.

### Enhance Customer Satisfaction With Flexible Delivery Options

ShipFlex enables businesses to offer customers a range of delivery speeds and pricing options through its third-party carrier network, supporting stronger post-purchase experiences.

## Trusted by Leading Brands

Locus is trusted by leading brands across 30+ countries, including Croma, Lulu, Tata 1mg, and Goodfood.

## Backed for the Long Run

Locus is backed by Ingka Group, the world’s largest IKEA retailer."