# Retail Logistics Orchestration for Hybrid Retailers

Retailers today both ship goods and operate delivery networks. Locus is built for this hybrid reality: own fleets, 1,000+ carriers, omnichannel order flows, and logistics decisions governed by your business rules.

Locus serves as the operating system between incoming orders and outgoing deliveries, using governed AI agents to coordinate fulfillment across owned fleets, contracted capacity, outsourced networks, and every retail channel.

## Backed for the Long Run

Locus is an Ingka Group company, backed by the world’s largest IKEA retailer.

## Trusted by Enterprise Logistics Teams

Locus is used by 360+ enterprises to run complex transportation networks and is recognized by leading industry analysts and customers.

Key global impact metrics include:

- **1.5B+** deliveries optimized globally
- **$320M+** saved in logistics costs for clients
- **17M+ kg** reduction in GHG emissions
- **30+** countries served
- **4.5★** rating on G2

## Retailers Are Now Both Shippers and Operators

Most logistics software was built for either shippers or operators. Leading retailers now need both.

### Goods to Move

Retailers that primarily ship goods typically:

- Own goods, not networks
- Buy transportation capacity
- Optimize landed cost
- Measure performance through carrier SLAs

### Network to Run

Retailers that operate logistics networks typically:

- Own fleets, hubs, and other network nodes
- Sell or externalize capacity
- Optimize utilization and density
- Own the customer delivery moment

### Shipper-Operator Hybrid

Hybrid retailers need to:

- Own goods and run networks
- Buy capacity during deficit and externalize capacity during surplus
- Optimize both landed cost and asset utilization
- Measure the customer promise, not only the carrier SLA

## Governed Logistics Across Every Fleet, Carrier, and Channel

Locus connects order intake, planning, execution, visibility, settlement, and analytics across omnichannel retail operations.

Supported order intake channels include:

- D2C
- B2B
- Stores
- Marketplaces
- Subscriptions
- Phone and on-call orders

Retailers can govern decisions through policies such as:

- SLA
- Cost
- Sustainability
- Compliance
- Customer promise

## AI Agents for Retail Delivery Operations

Locus coordinates specialist logistics agents across the delivery lifecycle:

### Order Management

Multi-channel order ingestion, slotting, and promise management.

### Planning and Optimization

Route planning, mode selection, and multi-leg delivery optimization.

### Carrier and Rate Management

Carrier sourcing, scoring, and auto-tendering.

### Dispatch and Tracking

Execution visibility across dispatch, tracking, and in-flight operations.

### Hub Operations

Cross-dock management, shipment handoffs, in-flight workflows, and electronic proof of delivery.

### Customer Promise

Live ETAs and proactive customer communications.

### Settlement

Four-way matching, audit, and automated payment workflows.

### Analytics and Copilot

Natural-language querying and prescriptive insights for planners, dispatchers, executives, drivers, and customer service teams.

### Orchestrator

Coordinates every agent so that a constraint surfaced anywhere in the network automatically ripples through planning, execution, and customer-facing decisions.

## Delivery Models and Network Types

Locus supports a wide range of delivery models, including:

- Same-day delivery
- Multi-day delivery
- Zone-based delivery
- On-demand delivery
- Returns

It supports multiple operating models:

- Captive networks
- Contracted networks
- Outsourced networks

The platform is powered by 1,000+ integrated carriers, including major global carriers and regional networks.

## Built for the Hybrid Retailer

Locus brings together shipper TMS capabilities and last-mile execution into one platform.

### All-Mile, All-Channel Fulfillment

Autonomous planning and execution across all retail channels.

### Pre-Integrated Carriers and Data Feeds

1,000+ pre-integrated carriers, combined with a retailer’s own network and real-time market data feeds.

### Network-Aware Planning and Promise

Delivery promises backed by real-time network awareness and configurable business rules.

### Situationally Aware Workflows

180+ live constraints modeled as business rules.

### Hub Operations and Extended Execution

A single chain of custody across shipment readiness, handoffs, audits, and hub workflows.

### Elastic Optimization

Configurable optimization levels by network, node, season, or scenario to support smoother change management.

## Customer Results

Makro scaled its operations with Locus from 500 to 4,000 trucks while improving fleet efficiency by 24% in under six months.

> “We needed a partner who could scale with our growth, and Locus delivered. We expanded from 500 to 4,000 trucks while improving fleet efficiency by 24% in under six months.”
>
> **Sarun Pipattanapongsopon**  
> Associate Director, Last-Mile Logistics & Supply Chain Transformation

Reported outcomes include:

- **100%** tracking and visibility
- **72%** reduction in average location drift
- **66%** reduction in planning time

## Built for Every Retail Model

### E-commerce

High-volume parcel delivery, multi-carrier operations, and peak-season elasticity.

### Grocery

Dark-store hyperlocal fulfillment, 15–30 minute delivery slots, and temperature constraints.

### Big and Bulky

Appointment-based delivery, two-person crews, installation, and haul-away workflows.

### Softlines

Fashion fulfillment, high returns, cross-border operations, and seasonality."