A lot of ‘on-demand’ companies have cropped up in the recent past. Drivers, carpenters, beauticians, plumbers etc, are just an app away. Managing the human workforce of these companies is quite a task. It involves coordination across multiple levels and is becoming increasingly complex for companies to handle their vast operations.
Lack of on-ground visibility: Most operations heads have no clue what is happening on-ground in real-time. The service providers are assigned tasks and are expected to complete it. This leads to a lot of confusion on the ground and finally to unsatisfactory customer experience.
Manual operations: Daily planning is usually done manually or with rudimentary tools. It does not take into account the traffic conditions, service personnel’s skill, or ratings.
Lack of tracking and insights: Since a lot of the planning is manual, the tracking and insights are mostly intuition-based or made with very basic data. With better insights, one can literally overhaul the entire operations to make it more streamlined and efficient.
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A services company that is revolutionizing the way used cars are sold in India works with a lot of drivers who are responsible for picking up and dropping cars to customers. A person from the head office usually coordinates with these drivers via SMS, emails, or calls to guide the drivers on their daily operations.
This company, which has operations in about 60 cities, onboarded Locus to streamline its logistics operations and last-mile delivery.
Locus helped the company bring in efficiency by optimizing its driver movement. This reduced their driver count by 30%. Apart from this, Locus ensured that the drivers knew their first service point, every day, without the need to coordinate with the head office.
Locus’ automated route planner and driver allocation software ensures that the first service point is always close to the driver's home so as to save on the traveling time. Locus also captures the distance traveled, as this is crucial for reimbursing the drivers. Additionally, the Electronic Proof of Delivery (ePOD) is captured too, which later serves as proof, during claims.
Locus DispatchIQ, the algorithmic route planning and scheduling software, generates optimized routes using Artificial Intelligence (AI), thereby enabling the riders to deliver more with less time. This results in increased vehicle efficiency and better compliance
Task allocation and daily path planning with automated fleet dispatching software
Driver schedule optimization & real-time vehicle scheduling
ePOD to ensure the vehicle's condition
Control Tower feature, to give a real-time view of on-ground activities
Locus TrackIQ (Formerly MotionTrack) provides real-time tracking, insights & analytics
Services
Dispatch automation for home services executives, while respecting location preference, skills, ratings, experience, etc. of executives
Manage the high cancellation and reschedule rates by effective utilization of idle time to generate more revenue
Increase customer convenience by facilitating on-demand online order booking with no additional on-ground resources
Have a control tower application for transparency in operations and predictive alert system on delays and deviations to drive better operational control and customer experience
Accurately map service executives to the customer with automated dispatch planning for improved serviceability quotient of your brand
Better visibility and tracking of your on-ground service staff with live notifications on service deviations
CASE STUDY
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